American Express Global Business Travel

Observability Platform Engineer

American Express Global Business Travel

full-time

Posted on:

Location Type: Office

Location: Bangalore • India

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Tech Stack

AWSAzureCloudDockerGoogle Cloud PlatformKubernetesPython

About the role

  • Design and deploy observability platforms using industry-leading tools such as ELK Stack, New Relic, Datadog, and Alert site
  • Develop and maintain monitoring strategies, dashboards, and alerting rules to ensure system reliability and performance
  • Collaborate with engineering teams to instrument applications and infrastructure for comprehensive observability
  • Troubleshoot complex system issues using observability data and provide actionable insights
  • Establish best practices for logging, metrics collection, and distributed tracing
  • Optimize observability infrastructure for cost-efficiency and performance
  • Conduct training and knowledge-sharing sessions with development and operations teams
  • Participate in on-call rotations and incident response activities
  • Continuously evaluate and recommend new observability tools and technologies

Requirements

  • 5+ years of experience in platform engineering, DevOps, or systems engineering roles
  • Hands-on expertise with at least two of the following platforms: ELK Stack, New Relic, Datadog, or Alertsite
  • Strong understanding of monitoring, logging, metrics, and alerting concepts
  • Proven experience creating and maintaining monitoring dashboards and visualizations
  • Hands-on experience implementing synthetic monitoring and end-to-end transaction monitoring, Application Performance Monitoring (APM) concepts and implementation, Real User Monitoring (RUM) and digital/browser/mobile app observability
  • Knowledge of SLI/SLO definition and measurement methodologies
  • Familiarity with MTTA, MTTR, MTTD, and other incident metrics
  • Proficiency in scripting languages (Python, Bash, or similar)
  • Experience with cloud platforms (AWS, Azure, or GCP)
  • Knowledge of containerization and orchestration technologies (Docker, Kubernetes)
Benefits
  • health and welfare insurance plans
  • retirement programs
  • parental leave
  • adoption assistance
  • wellbeing resources
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ELK StackNew RelicDatadogAlertsitemonitoringloggingmetricsscripting languagesAWSDocker
Soft Skills
collaborationtroubleshootingtrainingknowledge sharingincident response