American Express Global Business Travel

Platform Engineer

American Express Global Business Travel

full-time

Posted on:

Location Type: Office

Location: Bangalore • India

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Tech Stack

AzureCloudGroovyJavaScriptPython

About the role

  • Manage and maintain Jira, Confluence, and Trello instances, ensuring optimal performance, security, and uptime
  • Configure workflows, custom fields, and automation rules in Jira to support business processes
  • Provide technical support and training to end-users on Atlassian tools, troubleshooting issues and resolving tickets
  • Plan and implement integrations of Jira and Confluence with other internal and third-party applications, APIs, and systems to streamline workflows and data synchronization
  • Create and maintain comprehensive documentation, templates, and best practices in Confluence
  • Oversee project management workflows in Jira and Trello, ensuring alignment with organizational standards
  • Monitor system performance, identify bottlenecks, and implement improvements
  • Implement automation rules and scripts using Jira Automation, Script Runner, or equivalent tools to reduce manual effort and increase operational efficiency
  • Oversee infrastructure setup, installation, maintenance, and continuous monitoring of application and server performance to ensure optimal uptime and reliability
  • Create custom integrations and enhancements using Jira REST APIs and scripting languages
  • Work with key plugins such as Script Runner, JMWE, Email This Issue, Draw.io, Comala Workflow, and Extension for Jira Service Desk
  • Lead and execute migrations from Server/Data Center to Atlassian Cloud, ensuring data integrity and minimal disruption

Requirements

  • 5+ years of hands-on experience in Atlassian administration and migrations
  • Proven expertise in migrating from Server/Data Center to Atlassian Cloud
  • Strong experience installing, configuring, and upgrading Jira and Confluence Data Center applications and related components
  • Demonstrated proficiency with Jira and Confluence API integrations, webhooks, and plugins with enterprise applications and systems
  • Experience with data export, import, and validation processes; familiarity with migration tools and techniques (e.g., CSV imports, API usage)
  • Hands-on experience with Atlassian migration tools (e.g., Jira Cloud Migration Assistant, Confluence Cloud Migration Assistant)
  • Scripting skills in languages such as Groovy, Python, or JavaScript for automating migration tasks and configurations
  • Strong knowledge of Atlassian Cloud features, limitations, and best practices
  • Experience with user management, including SSO and integration with identity providers (e.g., Okta, Azure AD)
  • Proficiency in implementing automation rules and scripts using Jira Automation, Script Runner, or equivalent tools
  • Experience building and supporting integrations with enterprise systems (CI/CD, identity management, monitoring, collaboration, CMDB, and analytics platforms)
Benefits
  • Health and welfare insurance plans
  • Retirement programs
  • Parental leave
  • Adoption assistance
  • Wellbeing resources
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Atlassian administrationJira configurationConfluence configurationAPI integrationsscripting (Groovy, Python, JavaScript)automation rulesdata migrationsystem performance monitoringworkflow managementdocumentation best practices
Soft Skills
technical supporttrainingproblem-solvingproject managementcommunicationleadershipcollaborationorganizational skillsattention to detailadaptability