American Express Global Business Travel

Specialized Travel Consultant

American Express Global Business Travel

full-time

Posted on:

Location Type: Hybrid

Location: New York City • Arizona • New York • United States

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Salary

💰 $46,200 - $85,800 per year

About the role

  • Serve as the primary point of contact for all Sabre-related inquiries, including historical pricing, PNR invoicing, and unused ticket management
  • Manage and organize the shared inbox throughout the day, monitoring for critical alerts, room block requests, hotel notifications, traveler issues, and passport/visa concerns
  • Provide responsive support to Committee members and their assistants with travel bookings
  • Coordinate comprehensive invoice reconciliation for: Personal expenses (First/Business Class) Seat charges Refunds Accounting reconciliation emails
  • Manage third-party billing and secure hotel folios for client reconciliation
  • Update and maintain accurate travel profiles through Connect Profile
  • Manage rooming lists and event logistics from initiation through completion
  • Provide Sabre GDS system support and technical guidance to travel consultants
  • Assist with mid-office QC rejects and ticketing inquiries
  • Assist supervisor with orientation and onboarding of new team members
  • Provide guidance on travel operations specific to Sullivan & Cromwell SOP
  • Support team members across all aspects of the client account
  • Perform daily updates to Out of Office messaging
  • Proactively follow up on all outstanding issues and concerns

Requirements

  • Minimum 5 years of travel industry experience (Law Firm Experience Highly Preferred)
  • Proficiency in Sabre GDS with demonstrated expertise
  • Case email (Salesforce) experience and comfort with travel management systems
  • Client-facing online booking tool support experience
  • Excellent communication skills – both written and oral
  • Strong problem-solving abilities with capacity to identify root causes and recommend solutions
  • Demonstrated leadership skills with ability to mentor and train others
  • Proven ability to manage multiple projects simultaneously in a well-organized manner
  • Strong attention to detail and analytical skills specific to travel operations
  • Ability to work effectively under pressure while maintaining flexibility and composure
  • Excellent interpersonal skills and relationship-building capabilities
  • Deep understanding of travel operations, systems, and industry best practices
  • Commitment to excellence with drive to exceed role requirements and achieve results.
Benefits
  • health and welfare insurance plans
  • retirement programs
  • parental leave
  • adoption assistance
  • wellbeing resources
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Sabre GDSinvoice reconciliationtravel management systemsonline booking toolsticketing inquiriesmid-office QCtravel profile managementrooming lists managementevent logistics coordinationproblem-solving
Soft Skills
communication skillsleadership skillsmentoringorganizational skillsattention to detailanalytical skillsflexibilitycomposure under pressureinterpersonal skillsrelationship-building