AMC Health

General

• Serve as the primary point of contact for newly referred patients.
• Conduct outbound outreach to explain AMC Health's Remote Patient Monitoring programs, services, and benefits.
• Accurately describe program features, expectations, and value in a clear, patient-centered manner.
• Engage patients telephonically to establish rapport and encourage participation.
• Document patient information accurately and comprehensively in the electronic health record (EHR).
• Collaborate with nurse care managers to support patient care goals.
• Coordinate patient assistance services as directed.
• Respond to inbound patient inquiries and appropriately determine service needs.
• Initiate outbound communications with patients and care providers.
• Meet or exceed established performance metrics and service level agreements (SLAs).

Telephonic Health Services Coordinator

Sales

• Develop and deliver on a territory strategic sales plan that creates account opportunities through cold calling/ lead follow up, sales process management, account capture and increasing year-over-year business.
• Own a portfolio of provider accounts with full accountability for retention, renewal, and revenue expansion
• Develop and execute account-specific growth strategies aligned to client goals and AMC Health capabilities
• Identify and drive upsell, cross-sell, and new program adoption opportunities
• Serve as the primary executive-level relationship owner across assigned accounts
• Build trusted partnerships with clinical, operational, and financial stakeholders
• Lead quarterly business reviews (QBRs) and strategic planning sessions
• Work with state health agencies
• Lead and coordinate the requirement elements of a successful program with other providers, potential partners and the state HHS agencies.
• Lead growth strategy, pricing discussions, and contract negotiations in partnership with sales leadership and customer satisfaction teams.
• Proactively manage contract timelines, risk mitigation, and expansion pipelines
• Maintain accurate forecasting and pipeline visibility in CRM (HubSpot)
• Translate clinical and operational outcomes into compelling, data-driven value narratives that support the RHT initiative.
• Partner with Clinical and Analytics teams to demonstrate ROI, patient outcomes, and program impact
• Position AMC Health as a strategic growth partner and trusted advisor, not a vendor
• Collaborate with Sales, Clinical, Product, Operations, and Finance to deliver seamless client experiences
• Act as a senior escalation point to ensure timely and effective resolution of issues
• Provide customer specific voice-of-customer insights to inform product development and go-to-market strategy
• Work collaboratively with an RFP team to create account specific responses, using local knowledge and relationships to create a successful bid response.
• Stay current on Rural Health Transformation, RPM, digital health, value-based care, and virtual care trends
• Leverage market insights to identify new growth opportunities and strengthen client positioning
• Attend company approved industry meetings, regional events and conventions.

Sales Director

• Develop and deliver on a territory strategic sales plan that creates account opportunities through cold calling/ lead follow up, sales process management, account capture and increasing year-over-year business.
• Own a portfolio of provider accounts with full accountability for retention, renewal, and revenue expansion
• Develop and execute account-specific growth strategies aligned to client goals and AMC Health capabilities
• Identify and drive upsell, cross-sell, and new program adoption opportunities
• Serve as the primary executive-level relationship owner across assigned accounts
• Build trusted partnerships with clinical, operational, and financial stakeholders
• Lead quarterly business reviews (QBRs) and strategic planning sessions
• Work with state health agencies
• Lead and coordinate the requirement elements of a successful program with other providers, potential partners and the state HHS agencies.
• Lead growth strategy, pricing discussions, and contract negotiations in partnership with sales leadership and customer satisfaction teams.
• Proactively manage contract timelines, risk mitigation, and expansion pipelines
• Maintain accurate forecasting and pipeline visibility in CRM (HubSpot)
• Translate clinical and operational outcomes into compelling, data-driven value narratives that support the RHT initiative.
• Partner with Clinical and Analytics teams to demonstrate ROI, patient outcomes, and program impact
• Position AMC Health as a strategic growth partner and trusted advisor, not a vendor
• Collaborate with Sales, Clinical, Product, Operations, and Finance to deliver seamless client experiences
• Act as a senior escalation point to ensure timely and effective resolution of issues.
• Provide customer specific voice-of-customer insights to inform product development and go-to-market strategy
• Work collaboratively with an RFP team to create account specific responses, using local knowledge and relationships to create a successful bid response.
• Stay current on Rural Health Transformation, RPM, digital health, value-based care, and virtual care trends.
• Leverage market insights to identify new growth opportunities and strengthen client positioning
• Attend company approved industry meetings, regional events and conventions.