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Telephonic Health Services Coordinator
AMC HealthTelephonic Health Services Coordinator at AMC Health focusing on patient outreach and engagement for chronic conditions. Building rapport with patients and coordinating care with the clinical team.
About the role
Key responsibilities & impact- Serve as the primary point of contact for newly referred patients.
- Conduct outbound outreach to explain AMC Health's Remote Patient Monitoring programs, services, and benefits.
- Accurately describe program features, expectations, and value in a clear, patient-centered manner.
- Engage patients telephonically to establish rapport and encourage participation.
- Document patient information accurately and comprehensively in the electronic health record (EHR).
- Collaborate with nurse care managers to support patient care goals.
- Coordinate patient assistance services as directed.
- Respond to inbound patient inquiries and appropriately determine service needs.
- Initiate outbound communications with patients and care providers.
- Meet or exceed established performance metrics and service level agreements (SLAs).
Requirements
What you’ll need- Strong organizational, time management, and multitasking skills.
- Excellent verbal and written communication skills with strong attention to detail.
- Demonstrated ability to actively listen and engage patients with empathy and professionalism.
- Ability to work independently in a remote environment while maintaining accountability for assigned tasks.
- Strong problem-solving and critical-thinking skills, with the ability to follow issues through resolution.
- Proven ability to build rapport and maintain productive relationships in a telephonic, remote setting.
- Comfort navigating multiple systems and technologies simultaneously.
- Bilingual (Spanish) preferred.
- Completion of a Medical Assisting program accredited by CAAHEP or ABHES.
- At least six (6) months of experience performing general duties as a Medical Assistant OR three (3) years of experience working in a clinic or comparable healthcare setting with direct patient contact.
- Knowledge of medical terminology and prior experience using electronic health record (EHR) systems.
- Strong technical aptitude, including the ability to assist patients remotely with health devices and troubleshoot basic issues.
- Ability to type a minimum of 50-60 words per minute while speaking with patients by phone.
- Must be able to work schedules aligned to client-specific time zone requirements, as dictated by business needs.
Benefits
Comp & perks- Health insurance
- Remote work options
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Medical AssistingElectronic Health Record (EHR)Medical TerminologyRemote Patient MonitoringTechnical AptitudeTyping (50-60 words per minute)
Soft Skills
Organizational SkillsTime ManagementMultitaskingVerbal CommunicationWritten CommunicationAttention to DetailActive ListeningEmpathyProblem-SolvingCritical Thinking
Certifications
CAAHEP Accredited Medical Assisting ProgramABHES Accredited Medical Assisting Program