Amber Electric

Strategic Account Manager – Europe

Amber Electric

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Salary

💰 £60,000 - £85,000 per year

Job Level

SeniorLead

About the role

  • Own and grow a portfolio of strategic utility accounts across Europe, serving as a primary point-of-contact and trusted advisor to client stakeholders from delivery teams to executive sponsors;
  • Lead end-to-end account strategy to ensure partners achieve consistent, measurable value from Amber from onboarding to renewal, while driving revenue growth for Amber;
  • Build and maintain multi-threaded relationships across executive, technical, operational, and procurement teams;
  • Lead client business reviews (EBRs/QBRs) focused on value realisation, ROI, and long-term partnership;
  • Monitor account health, proactively mitigate risk, and manage escalations to ensure retention and satisfaction;
  • Collaborate cross-functionally with Sales, Product, Tech & Support teams to deliver business outcomes;
  • Drive alignment on strategy and progress with internal stakeholders including exec;
  • Act as the voice of the customer, influencing product direction and internal priorities;
  • Maintain accurate forecasts, account plans, and CRM documentation.

Requirements

  • 7+ years of experience in B2B SaaS account management, customer success, or enterprise sales
  • Background in either energy retail, SaaS, energy tech (e.g. EVs, emobility, residential batteries, solar PV) or similar industries with strong grasp on relevant trends and implications;
  • Proven track record managing and growing large, complex enterprise accounts ($ hundreds of thousand + ARR)
  • Experience leading complex renewals, expansions, and contract negotiations with procurement and legal teams
  • Strong executive presence with the ability to engage and influence C-level and VP-level stakeholders as well as motivating cross-functional teams to capture opportunities
  • Deep understanding of SaaS business models, usage-based metrics, and customer lifecycle management
  • Highly skilled in cross-functional collaboration and navigating complex internal organisations
  • Data-driven, curious and structured mindset with experience using CRM, forecasting tools, and account health metrics
  • Excellent communication, presentation, and stakeholder management skills
  • Comfortable working in a fast-paced, scale-up environment, with a strong bias towards action and motivated by outcomes and performance
Benefits
  • We’re committed to building a diverse and inclusive workplace and a great culture of people who love coming to work to build a better world;
  • You’d be a part of a rapidly growing global team of over 150 shaping the future of household and grid energy use;
  • Flexible working hours & remote working - see *How You Work* for more info;
  • Shares in Amber Electric;
  • Employment and leave entitlements as per your local country;
  • An external Employee Assistance Plan for mental health support;
  • Annual Learning & Development budget to support your personal growth;
  • Annual company conference in Melbourne, Australia; flights & accommodation paid for.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B SaaS account managementcustomer successenterprise salescontract negotiationsaccount strategyrenewalsexpansionscustomer lifecycle managementusage-based metricsaccount health metrics
Soft Skills
executive presenceinfluencing stakeholderscross-functional collaborationcommunication skillspresentation skillsstakeholder managementmotivating teamsdata-driven mindsetcuriositystructured mindset