Manager, Client Success Management
Luxury Presence
Customer Success Specialist – Sales and Catering
Amadeus
full-time
Posted on:
Location Type: Hybrid
Location: Miami • Florida, Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
DelphiSFDC
About the role
- Exceed assigned retention goals by cultivating relationships with stakeholders across assigned accounts
- Become the primary point of contact for optimization and usage of Amadeus products and services
- Gather customer usage data relevant for product development and enhancements
- Collect and share business process and marketing best practices
- Identify and act on opportunities to improve current usage and adoption of Amadeus Hospitality products and services
- Generate Amadeus Hospitality revenue through upsell and cross-sell opportunities
- Ensure clients see the value of Amadeus products for a seamless renewal contracting process
- Oversee the Customer Success function, serving as the central point of contact and product expert for assigned products
- Provide revenue management, marketing, product optimization strategies, and budget suggestions in support of customers
- Collaborate with Customer Success, Sales, Product, and other internal departments to ensure renewals and potential new revenue opportunities are actioned
Requirements
- Bachelor’s degree in a related business field or equivalent work experience
- 3+ years of experience in hospitality Customer Success, hotel revenue management, eCommerce, marketing, sales, or providing services and solutions to hotels via a SaaS company
- 3+ Years experience working in Delphi as a Corporate Administrator
- Previous experience managing and optimizing a portfolio of customers
- Excellent analytical, problem-solving, and troubleshooting skills
- Strong business and people skills
- Proficiency with MS PowerPoint, Word, Excel, and Outlook
- Knowledge of Salesforce.com preferred
- Proficiency in English
- Delphi and Sales Catering Products like MeetingBroker, Delphi Diagramming skill
Benefits
- Get rewarded with competitive remuneration
- individual and company annual bonus
- vacation and holiday paid time off
- health insurances
- professional development to broaden your knowledge and enhance your skills with online learning hubs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successhotel revenue managementeCommercemarketingsalesSaaSDelphianalytical skillsproblem-solvingtroubleshooting
Soft skills
relationship buildingcommunicationcollaborationbusiness acumenpeople skills