Customer Success Manager II
Luxury Presence
Manager, Client Success Management
Luxury Presence
full-time
Posted on:
Location Type: Hybrid
Location: Austin • Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Hire, coach, and mentor a high-performing team of Client Success Managers
- Drive strategies that improve client satisfaction, retention, and expansion
- Streamline processes, tools, and workflows to enable consistent delivery of client outcomes
- Provide onboarding and ongoing development opportunities for CSMs
- Leverage NPS, CSAT, GRR, and other metrics to identify trends and inform strategy
- Collaborate with cross-functional teams including Sales, Product, Marketing, and SEO
- Guide the team through organizational or process changes
- Partner with CSMs to drive renewal and upsell strategies
Requirements
- 2-4 years of experience managing a team, ideally within SaaS, technology, or marketing services
- 5+ years of direct client-facing experience with a proven record of driving retention and expansion
- Strong knowledge of digital marketing strategy, including paid advertising, social media, content, and SEO
- Proficiency in CRM and project management tools, with a track record of implementing process improvements (Salesforce experience a plus)
- Excellent communication skills, with the ability to influence clients, teammates, and executives
Benefits
- Equal Opportunity Employer
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
client success managementdigital marketing strategypaid advertisingsocial mediacontent marketingSEOprocess improvementsmetrics analysisNPSCSAT
Soft skills
coachingmentoringclient satisfactionretention strategiesexpansion strategiescollaborationinfluencingcommunicationteam managementorganizational change
