Amadeus

Service Account Executive

Amadeus

full-time

Posted on:

Location Type: Hybrid

Location: San Jose • California • United States

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About the role

  • The Service Account Executive is a dedicated operational reference point for strategic customers within Customer Operations (CMO) Operational Relationship Governance team.
  • The role ensures an e2e exceptional customer service experience in the area of Customer Care.
  • The incumbent leverages data and insights to drive meaningful operational relationship improvements, monitoring service performance & driving service and process improvements, working in close collaboration with other operations units and the commercial teams, while serving as a subject matter expert directly with the customer.
  • Collaborating as part of a team to ensure a clear customer care interface for select strategic accounts, ensuring operational teams deliver against agreed service levels.
  • Support/Lead regular service reviews and follow‑up.
  • Escalation point for complex or critical service‑related issues.
  • Drive service promotion and customer adoption of digital processes.
  • Own and maintain the personalized Service Handbook for assigned customer.
  • Identify and lead targeted service optimization initiatives.
  • Collaborate with operational units for backlog monitoring and performance tracking.
  • Conduct in‑depth trend analyses and lead proactive mitigation plans.

Requirements

  • Demonstrates advanced and specialized expertise in customer service and operational processes
  • Demonstrates advanced and specialized expertise in producing reports and insights punctually, as agreed with manager.
  • Hands-on experience/expertise in MS Suite (Powerpoint, Excel, Word..)
  • Works independently, requiring guidance only on the most complex situations
Benefits
  • A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
  • A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
  • Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
  • A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
  • A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
  • A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
  • A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
  • A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceoperational processesreportingdata analysisservice performance monitoringservice optimizationtrend analysisprocess improvement
Soft Skills
collaborationproblem-solvingindependencecommunicationleadership