Amadeus

IBS Support Specialist

Amadeus

full-time

Posted on:

Location Type: Hybrid

Location: Bangalore • India

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About the role

  • Support the reliability and improvement of critical SAP BRIM platforms by combining technical expertise with collaboration across teams and suppliers.
  • Bring a collaborative and customer‑focused approach to work, can operate independently while working across processes.
  • Manage incidents and problems, including investigation, coordination, and resolution activities.
  • Maintain current knowledge of the technical aspects of supported applications and collaborate with solution teams to ensure effective and sustainable resolutions.
  • Identify and contribute to automation initiatives that improve internal efficiency and reduce resolution times.
  • Collaborate with suppliers, programs, and project teams to ensure technical quality, readiness for support following deployments.

Requirements

  • Significant hands‑on experience in SAP consulting or industry roles, particularly in support or operational contexts.
  • Experience in support operations or monitoring, including problem management and root cause analysis.
  • Functional configuration and design experience with SAP Billing and Revenue Innovation Management (BRIM) / Hybris Billing, including exposure to Convergent Charging (CC), Convergent Invoicing (CI), or Subscription Order Management (SOM).
  • Experience working with SAP S/4HANA and SAP integrations.
  • Bachelor’s degree or equivalent practical experience.
Benefits
  • A critical mission and purpose – At Amadeus, you’ll power the future of travel with meaningful impact.
  • A truly global DNA – Work in an environment that values diversity and collaboration across cultures.
  • Great opportunities to learn – Continuous learning through on-the-job experiences and formal programs.
  • A caring environment – We foster a culture that supports professional growth and personal well-being.
  • A complete rewards offer – Attractive compensation packages, including salary, bonus, and health benefits.
  • A flexible working model – Work in ways that help you thrive.
  • A diverse, equitable, and inclusive community – We are committed to creating a culture of belonging.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SAP BRIMSAP BillingHybris BillingConvergent ChargingConvergent InvoicingSubscription Order ManagementSAP S/4HANAproblem managementroot cause analysisfunctional configuration
Soft Skills
collaborationcustomer-focusedindependent workincident managementproblem resolutiontechnical expertisecommunicationteam coordinationprocess improvementautomation initiatives
Certifications
Bachelor’s degree