Amadeus

Partner Account Manager

Amadeus

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • Texas • United States

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About the role

  • Act as the TPA lead for a region/sub region, responsible for all Key accounts in that region and engaging closely with the local commercial teams to understand partnership requirements.
  • Management and retention of 'Connect' technology partners which bring reach to travel distribution, by engaging with partner accounts at senior levels to drive and execute mutually beneficial partnerships through integration of our API and product roadmap.
  • Supporting critical TPA processes and operational activities related to the management of our key Technology Partner accounts.
  • Execute/support new business acquisition, ensure partners are effectively monetised throughout the lifecycle and retain partners by delivering a high level of service.
  • Provide excellent support to Connect partners within the account service team, maintaining customer satisfaction.
  • Manage commercial negotiation for upsell / cross sell of the TPA product portfolio.
  • Support all aspects of the lifecycle of key accounts as required, from contracting to implementation and recurring processes e.g. Billing as part of the account servicing team.

Requirements

  • Bachelor Degree and/or equivalent work experience
  • 5 years of travel industry experience, commercial and business development.
  • 5 years commercial experience with large IT deals and/or key accounts.
  • Experience with WBS.
  • Leadership experience with ability to manage cross functional stakeholders and virtual teams
  • Excellent understanding of Commercial Partnership Management and Business Models
  • Demonstrated entrepreneurial/business approach with a focus on customer satisfaction
  • 3rd party product ecosystem and API Understanding
  • Knowledge of web-based applications and development practices
  • Strong business and negotiation skills
  • International work experience
Benefits
  • A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
  • A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
  • Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
  • A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
  • A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
  • A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
  • A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
  • A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
API integrationWBSweb-based applicationsbusiness developmentcommercial negotiationcustomer satisfaction3rd party product ecosystemaccount managementbilling processestravel distribution
Soft skills
leadershipcross functional stakeholder managemententrepreneurial approachnegotiation skillscustomer serviceteam managementcommunicationrelationship buildingproblem solvingstrategic thinking
Certifications
Bachelor Degree