Amadeus

Service Account Executive

Amadeus

full-time

Posted on:

Location Type: Hybrid

Location: Bangalore • India

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About the role

  • Lead the customer interaction on all service-related issues and orchestrate actions within Amadeus to ensure they are addressed with speed and efficiency.
  • Oversee incidents holistically for respective customers and drive improvement in collaboration with customers and Regional Delivery teams.
  • Participate in customer service review meetings and present operational status.
  • Complement Service Transition with customer-specific knowledge.
  • Act as the voice of the customer and provide feedback to internal teams on how to better serve our customers.
  • Manage customer escalations effectively and ensure timely resolution.
  • Maintain end-to-end understanding of customer landscape and solutions.
  • Understand customer business strategy and align service delivery accordingly.
  • Collaborate with global support teams and stakeholders across APAC to ensure seamless service.
  • Drive continuous improvement initiatives for operational excellence and customer satisfaction.
  • Ensure inclusive and transparent communication with all stakeholders.

Requirements

  • Communication and presentation skills
  • Analytical and problem-solving abilities
  • Issue resolution and customer management expertise
  • Ability to work with global teams and senior stakeholders
  • Holds a degree in Computer Science, Finance, or Business Administration
  • A team player, proactive and goal-oriented
  • Good to have: Experience in Airline IT domain
Benefits
  • A critical mission and purpose - At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose.
  • A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
  • Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.
  • A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being.
  • A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits.
  • A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best.
  • A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.
  • A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer managementissue resolutionservice deliveryoperational excellencecontinuous improvement
Soft skills
communication skillspresentation skillsanalytical abilitiesproblem-solving abilitiesteam playerproactivegoal-oriented
Certifications
degree in Computer Sciencedegree in Financedegree in Business Administration