Altus Group

Senior Director, User Experience, Research & Customer Experience

Altus Group

full-time

Posted on:

Location Type: Remote

Location: New Jersey • New York • United States

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Salary

💰 $175,000 - $215,000 per year

Job Level

Senior

About the role

  • Define and execute the enterprise UX and CX vision aligned to company strategy
  • Establish scalable design systems and standards for consistent experiences
  • Build and lead a rigorous, mixed-methods research practice
  • Own the end-to-end customer journey from onboarding through renewal
  • Oversee UX design delivery across all products (IA, interaction design, visual design, prototyping)

Requirements

  • 12+ years of progressive experience in UX, user research, and/or customer experience, including 4+ years in senior leadership managing multi-disciplinary teams
  • Expertise in human-centered design, mixed-methods research, and end-to-end CX strategy
  • Strong experience operationalizing Voice of the Customer programs and CX measurement frameworks (NPS, CSAT, CES)
  • Advanced knowledge of accessibility standards, Agile product development, and cross-functional collaboration
  • Advanced degree in HCI, Design, Cognitive Psychology, Business, or related field (or equivalent professional experience)
Benefits
  • Competitive compensation
  • Incentive and bonus plans
  • Total rewards package prioritizing mental, physical, and financial well-being
  • Professional development opportunities through the Altus Intelligence Academy
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
UX designuser researchcustomer experiencehuman-centered designmixed-methods researchCX strategyVoice of the Customer programsNPSCSATCES
Soft Skills
leadershipcollaborationcommunicationorganizational skillsstrategic thinking