Altium Packaging

Customer Support

• Respond to customer inquiries by telephone or e-mail to provide non-technical problem resolution
• Resolve routine and basic problems and communicates solution or requested information to the customer
• Analyze a customer's service needs and refer to other service or technical departments for follow-up as needed
• Monitor the blow mold machines to ensure quality of product and its processing
• Order entry & maintenance
• Shipping verification
• Pricing verification
• Input customer feedback into the Quality Database & Customer Feedback Database
• Maintain customer files

Customer Service Representative