Manager, Billing Operations
Altisource
full-time
Posted on:
Location Type: Remote
Location: India
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Tech Stack
About the role
- Lead and actively work with a team of three Billing Analysts to meet deadlines and SLAs.
- Drive customer billing and cash application on QuickBooks, ensuring accuracy and timeliness across all products and services.
- Manage invoicing and cash reconciliations between QuickBooks and Oracle, ensuring proper audit trails and compliance.
- Respond promptly to customer queries and manage the Zendesk queue with a 24-hour turnaround.
- Drive cash collection efforts by partnering with Accounts Receivable on weekly and monthly receivable reporting, presenting open items in billing and receivables leadership meetings, and following up on ageing of receivables to reduce overdue balances.
- Partner with Client Relationship Managers to resolve billing issues and accelerate collections.
- Support audits, SOX compliance, and contribute to process improvements and control enhancements.
Requirements
- 7+ years of proven operational experience in billing and finance
- Proven hands-on leadership experience managing teams in a fast-paced environment
- Strong communication and interpersonal skills to engage with customers and internal stakeholders
- Autonomous, organized, proactive, and highly responsive in managing priorities.
Benefits
- Comprehensive insurance plans; - Medical insurance for employees and family
- Personal Accident Benefit and Life Insurance for employees
- Wellness Programs – Doctor support, Psychologist, Counselor, Onsite health checkup camps, etc.
- 10 paid holidays, plus 26 paid days off per year
- Lots of employee engagement activities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
billingcash applicationinvoicingcash reconciliationsaudit trailsSOX complianceprocess improvementscontrol enhancementsfinancial reportingaccounts receivable
Soft skills
leadershipcommunicationinterpersonal skillsorganizational skillsproactiveresponsiveautonomousteam managementcustomer engagementproblem-solving