Alternative Payments

Business Operations

• Work cross-functionally to execute on high-impact projects and implement new processes to scale operations.
• Serve as a strategic partner, identifying issues, building models and analyzing data to make recommendations to improve financial and operational decision-making across the organization.
• Leverage AI and automation to accelerate execution, including by not limited to Claude Code, Cursor, custom-built MCPs, etc.
• Prepare regular reports and dashboards to communicate insights and recommendations to stakeholders.
• Support the leadership team in executing all operational and strategic initiatives.
• Monitor, manage and report on payment activity to create operating efficiency, optimize costs and mitigate risks
• Support the sales + customer success teams with complex challenges
• Identify inefficiencies across the organization and improve processes and / or create automations to eliminate the inefficiencies

Business Operations & Finance Associate

Onboarding Specialist

• Lead end-to-end onboarding for new partners, from sales handoff through activation and stabilization on the platform.
• Guide partners through integrations with PSA tools, accounting software, and ERP systems.
• Provide hands-on support for migrating customer payment methods from legacy processors to Alternative Payments.
• Deliver training sessions on platform functionality, automation features, and onboarding best practices.
• Clearly articulate the value of our platform and feature set to accelerate adoption and improve time to value.
• Ensure all required onboarding documentation and compliance checks are completed accurately and on time.
• Stay up to date on product enhancements and roadmap changes to provide accurate and relevant guidance.
• Troubleshoot technical issues and collaborate closely with Product and Engineering to resolve onboarding challenges.
• Maintain accurate onboarding updates and partner records in Salesforce.
• Gather partner and end-customer feedback to inform improvements across onboarding, product, and customer experience.
• Collaborate cross-functionally with Sales, Customer Experience, Operations, Product, and Engineering teams to continuously improve onboarding workflows.
• Track partner progress and proactively identify risks to long-term success on the platform.
• Identify opportunities to improve internal and partner workflows through AI and automation, and collaborate with Engineering and Operations to implement them.

Onboarding Specialist – Customer Success

Performance Marketing

• Lead and execute on paid media and ABM campaigns from planning to delivery.
• Collaborate with cross-functional teams to turn creative briefs into shipped ad assets, connect performance data across systems, and deliver real-time dashboards.
• Take ownership of complex tasks and provide deep in-platform performance expertise across search, paid social, and retargeting.
• Drive pipeline impact by refining targeting, running experiments, and boosting conversion.
• Propose improvements and help establish account tiering, segmentation models, targeting playbooks, and reporting standards.
• Mentor and support team members, sharing knowledge and fostering growth.

Performance Marketing Manager, Paid Media – ABM

DevOps Engineer

• Leading and executing on key reliability initiatives from planning to delivery, particularly focusing on monitoring, alerting, and incident response for the Firefighters team.
• Monitoring and Alerting Setup: Configuring comprehensive alerting systems, including queue monitoring and service health checks.
• Metrics and Dashboards: Building performance dashboards, implementing load testing, and creating capacity metrics for presentations.
• Observability Enhancement: Implementing end-to-end traceability with distributed tracing and service profiling.
• Infrastructure Automation: Working on pipeline improvements, moving to strength-based pipelines.
• Datadog Integration: Continuing the migration back to Datadog and optimizing our monitoring stack.
• Collaborating with cross-functional teams to deliver scalable solutions, optimize processes, and implement highly reliable systems.
• Taking ownership of complex SRE tasks, including configuring monitoring systems, defining and enforcing SLIs, SLOs, and SLAs.
• Proposing improvements and helping establish best practices, workflows, and standards for incident response, blameless post-mortems, and continuous improvement.

Business Operations & Finance Associate

Onboarding Specialist – Customer Success

Performance Marketing Manager, Paid Media – ABM

Senior Site Reliability Engineer, SRE