Alternative Payments

DevOps Engineer

• Lead and execute on complex technical troubleshooting and incident resolution from investigation to delivery of permanent solutions.
• Design and implement comprehensive monitoring processes, including creating detailed playbooks and runbooks for common scenarios, as well as detailed documentation including post-incident reviews and knowledge base articles.
• Leverage AI-powered tools and workflows to automate issue detection, diagnosis, and resolution processes.
• Collaborate with cross-functional teams to deliver solutions, optimize support processes, and implement scalable monitoring systems.
• Take ownership of complex production issues and provide technical expertise across distributed systems, infrastructure, and application layers.
• Develop and maintain automation scripts and tools to reduce manual intervention and improve system reliability.
• Propose improvements and help establish best practices for incident response, monitoring, log management, and proactive issue prevention.
• Bridge communication between engineering teams, customer experience, and clients during critical incidents and implementation challenges.
• Analyze recurring problems and develop strategic solutions to prevent future occurrences.

Site Reliability Engineer – SRE

Full-stack Engineer

• Build backend services
• Develop and maintain core services that handle data processing, transformations, and business logic.
• Design event-driven pipelines
• Craft idempotent, queue-based workflows (Kafka, RabbitMQ, etc.) to process messages without duplication.
• Write clean, maintainable code
• Author services in Go (or a similar language) and SQL (Postgres or equivalent), following clear coding standards and review practices.
• Drive quality & reliability
• Implement unit, integration, and end-to-end tests; instrument metrics (throughput, latency, error rates) and alerts; rapidly diagnose and resolve issues.
• Collaborate & iterate
• Partner with Product and Operations to deliver features quickly; pair with teammates to share knowledge and continuously refine our tooling and processes.

Senior Software Engineer

Sales

• Iterate and execute upon the company-wide enablement strategy across Sales, and GTM teams, focusing on onboarding, continuous learning, and performance optimization.
• Develop and launch structured onboarding programs that reduce ramp time and ensure every new hire is fully equipped to engage customers confidently.
• Build and maintain scalable sales playbooks, talk tracks, and certification programs that drive consistency across discovery, demo, and closing motions.
• Lead continuous training programs including weekly enablement sessions, deal coaching, product readiness updates, and competitive enablement.
• Partner closely with Sales leadership and RevOps to measure enablement ROI and link training initiatives directly to performance metrics (ramp time, win rate, conversion).
• Enable Customer Success teams through adoption, renewal, and expansion frameworks that strengthen customer relationships and drive NRR.
• Collaborate cross-functionally with Marketing, Product, and Operations to ensure alignment on messaging, positioning, and product knowledge.
• Own and optimize the enablement tech stack (LMS, Notion, Avarra.ai, Apollo) to deliver engaging, accessible training experiences.

Director of Sales Enablement

Product Manager

• Own Strategic Roadmap: Help shape and maintain the product roadmap, ensuring alignment with business goals and customer needs. Prioritize initiatives based on impact, feasibility, and market insights.
• Feature Ownership & QA: Collaborate with engineering on feature development. Take ownership of testing and validating releases to ensure they meet product specs, deliver value, and provide a smooth user experience.
• Create cross-functional workflows: Work with engineering, customer success, marketing, and sales to communicate product requirements, manage delivery timelines, and ensure successful feature rollouts.
• Research & Innovation: Stay on top of industry trends, competitor offerings, and technology developments to identify opportunities for innovation.
• Measure & Iterate: Define product success metrics. Monitor feature performance and user adoption, and use insights to make continuous improvements.
• Set excellence standards: Lead by example through hands-on work, demonstrating what high-quality executions look like.

Senior Product Manager

Events

• Own Alternative Payments’ annual event calendar (conferences, trade shows, webinars, roadshows, customer meet-ups).
• Manage event budget ($500K-$1M), logistics, vendor relationships, booth design, and onsite team coordination.
• Partner with Sales, Partnerships, and Customer Success to maximize ROI (pre-event campaigns, onsite demos, post-event follow-up).
• Develop scalable playbooks to ensure consistent, repeatable execution.
• Build and manage Alternative Payments’ community presence (peer groups, user forums, Slack/LinkedIn groups, ambassador programs).
• Act as the point person for associations, peer groups, and ecosystem partners.
• Launch and moderate digital community initiatives (AMAs, customer spotlight programs, online discussions).
• Design and run advocacy initiatives such as customer advisory boards, reference programs, and testimonial pipelines.
• Present in webinars organized by Marketing and industry partners, helping communicate key messages and insights.
• Collaborate with Marketing to enable cross-marketing initiatives by facilitating introductions and joint content opportunities with industry partners.
• Partner with Marketing to produce event and community content: abstracts, panel prep, recap blogs, and social campaigns.
• Drive engagement through creative tactics (gamification, leaderboards, recognition programs).
• Capture field and community insights to inform Sales, Marketing, and Product.
• Track and report KPIs, including:
• Event ROI (pipeline influenced/sourced, cost per SQL).
• Community growth and engagement (active members, participation).
• Advocacy expansion (case studies, references, testimonials).
• Provide leadership with post-event reports and recommendations for improvement.

Events & Community Manager

Manager

• Research and evaluate new markets to determine market potential, customer pain points, and competitive landscape.
• Develop the go-to-market strategy, including positioning and distribution.
• Build business cases to support investment decisions and success metrics.
• Partner with Product, Marketing, Sales, and Customer Success to launch and scale.
• Speak directly with clients and prospects to validate assumptions, test new approaches, and shape market fit.
• Translate field insights into actionable recommendations for Product and GTM teams.
• Manage pilot programs, analyze performance data, and iterate quickly based on learnings.
• Establish and track key metrics for adoption, growth, retention, and profitability.
• Lead cross-functional efforts with a high degree of ownership and accountability.

General Manager – New Markets

Controller

• Own and lead core accounting functions, including the monthly close process, preparation of financial statements, and ensuring compliance with US GAAP.
• Establish and document scalable accounting policies, procedures, and internal controls to support a high-growth environment.
• Manage financial operations, including Accounts Payable, Accounts Receivable, payroll support, and expense reporting systems.
• Drive forecasting, budgeting, and cash flow planning, delivering insights and scenario models to guide strategic decisions.
• Support tax compliance by overseeing timely completion of all tax filings in coordination with external providers.
• Partner cross-functionally with leaders across departments to provide financial analysis, reporting, and performance metrics.
• Develop dashboards and key financial KPIs to measure business health and operational efficiency.
• Implement and optimize finance tools and systems to increase automation, reduce manual effort, and ensure accurate financial data.

Assistant Controller

Business Development Rep

• The Role: We are seeking a driven and dynamic Business Development Representative (BDR) to join our team. The BDR will play a critical role in driving the growth of Alternative Payments by identifying and creating new business opportunities, building relationships with prospective clients, and contributing to the overall sales strategy. The ideal candidate will have a strong background in sales, excellent communication skills, and a passion for technology and payment solutions. This role reports to the Director of Sales.
• Candidates should be located in GTA or Vancouver. This position is mostly remote but requires candidates to come into the Toronto office 2-3 days per quarter to meet with the team.
• Key Responsibilities:
• Lead Generation: Identify and research potential clients, develop new business opportunities through cold outreach (calls, emails, social media), and qualify leads to build a strong sales pipeline.
• Relationship Building: Establish and maintain relationships with key decision-makers and stakeholders at prospective client organizations.
• Product Knowledge: Develop a deep understanding of Alternative Payments’ and the MSP industry.
• Sales Strategy: Collaborate with the sales team to develop and execute strategies for reaching sales targets and expanding the customer base.
• Collaboration: Work closely with the sales team to support lead-generation campaigns and provide feedback on new ideas and trends that will elevate the teams’ success.
• What you will Bring (Requirements)
• 1-3 years of experience in sales, business development, or a related role, preferably within the MSP, Payments or fintech industry.
• Proven track record of meeting or exceeding sales targets.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients through effective communication and active listening.
• Strong negotiation and closing skills.
• History of maintaining accurate and up-to-date records of customer interactions
• Nice to have:
• Startup experience preferred.