Alternative Payments

AI Engineer

• Act as the operational owner of AI at the business; partner with functional leaders to identify high-leverage areas where AI tooling can dramatically reduce effort, increase quality, or accelerate timelines
• Stand up agentic workflows end-to-end using Claude Code (or similarly capable models), our internal stack, MCPs, etc.
• Own context engineering, prompt design, tool definitions, eval harnesses, and human-in-the-loop checkpoints.
• Build and maintain reusable skills, sub-agents, and MCP integrations that compound across functions
• Own AP's internal AI tool stack: model selection, vendor evaluation, build-vs-buy decisions, license utilization, data handling policies, and access controls.
• Support the biz-ops and operational engineering team in building AI-native dashboards and workflows that are architected for scale.
• Act as a resource on AI security across the organization: prompt injection defense, access controls in agentic systems, vulnerability assessment, and staying current on emerging AI attack surfaces.
• Collaborate with the Head of Data to ensure data infrastructure supports AI consumption patterns and advocate for what needs to change to unlock specific product bets.
• Help raise AI literacy across the organization and facilitate training sessions.
• Support product organization on AI feature implementation: define context structure, retrieval strategy, and how agents interact with platform data.
• Propose and help establish AI best practices, tooling standards, and evaluation frameworks across both product and operational contexts.

Applied AI Lead

Outside Sales

• Own in-person events strategy across the MSP industry: which events we attend, what our commercial plan is at each, and how we measure success.
• Execute at events personally: booth selling, stage presentations, executive dinners, hallway conversations, and after-hours relationship building.
• Build the pre-event and post-event system: targeted outreach before each conference, structured follow-up afterward, and pipeline tracking tied to specific events.
• Develop AEs into conference sellers. Bring them to events, coach them on-site, debrief afterward, and build their confidence at in-person pipeline generation.
• Experiment with new event formats and tactics: different booth approaches, dinner structures, partnership activations, and regional meetup strategies. Measure results and iterate.
• Build a personal network within the MSP communities that generates referral pipeline and warm introductions.
• Collaborate with the Event Manager on logistics and the Director of Revenue Enablement on training materials, but own the commercial playbook and on-site execution.
• Report on event ROI with real numbers: pipeline generated, meetings booked, deals influenced, cost per opportunity.

Applied AI Lead

Director of Field Sales