Oversees key strategic client relationships to ensure customer satisfaction
Coordinates client needs across Altasciences sites and service lines
Facilitates internal and external information sharing
Acts as a point of escalation
Maintains oversight of customer portfolios
Collaborates with Business Development and Executive Leadership team
Responsible for identification and tracking of informative KPI’s
Identifies and implements process improvement initiatives
Advocates for both the Sponsor and Altasciences
Supports internal and external engagement in the company-wide commitment to Tell Us OnceTM
Consolidates monthly metrics and status updates on key Sponsors
Collaborates with Quality Assurance to ensure compliance is maintained

Requirements

Master’s degree or Ph. D. in Sciences
Minimum of 15 years of Clinical or Nonclinical research experience required
At least 10 years in Project Management
Professional attitude and strong interpersonal skills
Ability to work well with a multi-disciplinary team of professionals
Client-focused approach
Solution-focus and ability to creatively solve problems
Ability to take initiative and use sound judgement
Understanding of early-stage drug development process and applicable regulatory guidelines
Knowledge of regulatory guidelines for preclinical and clinical studies, GCP and GLP procedures
Business acumen
Excellent communication skills in French and English (written and oral)
Proficiency in Smartsheet

Benefits

Health/Dental/Vision Insurance Plans
RRSP with Employer Match
Paid Vacation and Holidays
Paid Sick and Bereavement Leave
Employee Assistance & Telehealth Programs
Training & Development Programs
Employee Referral Bonus Program
Annual Performance Reviews

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Project ManagementClinical researchNonclinical researchKPI trackingProcess improvementEarly-stage drug developmentRegulatory guidelinesGCP proceduresGLP proceduresBusiness acumen

Soft Skills

Interpersonal skillsClient-focused approachSolution-focusedProblem-solvingInitiativeSound judgementCollaborationCommunication skills

Certifications

Master’s degreePh. D.