IT Technician I
Altasciences
full-time
Posted on:
Location Type: Hybrid
Location: Montreal • Canada
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About the role
- Provide accurate and creative solutions to user problems
- Enhance and develop quality support methods and communication skills through coaching feedback
- Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction
- Research, resolve, and respond to questions received via phone calls, emails in a timely manner
- Participate in team projects that enhance the quality or efficiency of help desk service
- Through the Helpdesk system, log calls and document the issue, the communication, and the solution of the incident
- Identify recurrent problems and help users to resolve them
- Troubleshoot problems encountered by staff members, user account, email, and user profiles creation / management
- Prepare computers, following the procedure in place for delivery to employees, loading them with the appropriate software and operating system
- Suggest improvements and upgrades to hardware and software
- Train user in the proper use of hardware and software
Requirements
- Professional or College degree in an IT-related program
- Bilingual, fluent in both French and English
- Demonstrated technical skills, with the ability to learn new equipment and procedures quickly
- Excellent customer service skills
- Excellent organizational and time-management skills
- Excellent diagnostic and problem-solving skills
- Ability to effectively prioritize tasks
- Able to work independently under tight deadlines and as part of a team
- Basic to Intermediate knowledge in the configuration/installation/troubleshooting of Windows 10 and Cisco Phone Equipment
- Basic to Intermediate knowledge of PC and laptop hardware
- Basic to intermediate knowledge in mobile smartphones, iPhone, Android
- Basic to Intermediate knowledge in Microsoft Office, printer management, DHCP, DNS, TCP/IP, Active Directory, Remote Desktop Services, AirWatch Mobile Device Management, Windows Deployment Services WDS, Antivirus software, and VPN technology
Benefits
- Health/Dental/Vision Insurance Plans
- 401(k)/RRSP with Employer Match
- Paid Vacation and Holidays
- Paid Sick and Bereavement Leave
- Employee Assistance & Telehealth Programs
- Telework when applicable
- Training & Development Programs
- Employee Referral Bonus Program
- Annual Performance Reviews
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Windows 10Cisco Phone EquipmentPC hardwarelaptop hardwaremobile smartphonesiPhoneAndroidMicrosoft OfficeDHCPDNS
Soft skills
customer serviceorganizational skillstime-management skillsdiagnostic skillsproblem-solving skillstask prioritizationindependenceteam collaborationcoachingcommunication
Certifications
Professional degree in ITCollege degree in IT