Alpurial

Customer Success Manager

• Email Marketing & Automation – Creation, optimization and analysis of newsletters and automated flows that target our customers.
• WhatsApp Newsletters & Direct Communication – Planning, implementation and optimization of WhatsApp newsletters to reach and engage customers directly.
• Customer Retention & Loyalty Programs – Development and management of initiatives that delight customers long-term and strengthen brand loyalty.
• Review Management – Managing, analyzing and optimizing customer reviews to increase trust and conversions.
• Post-Purchase Surveys – Implementation and analysis of customer surveys to improve the customer experience.
• Customer Support Leadership & Analysis – Overseeing and strategically managing customer support to improve processes and maximize customer satisfaction.

Email & CRM Marketing Manager

• Email Marketing & Automation – Creation, optimization and analysis of newsletters and automated flows that target our customers.
• WhatsApp Newsletters & Direct Communication – Planning, implementation and optimization of WhatsApp newsletters to reach and retain customers directly.
• Customer Retention & Loyalty Programs – Development and management of initiatives that delight customers long-term and strengthen brand loyalty.
• Review Management – Handling, analysis and optimization of customer reviews to increase trust and conversions.
• Post-Purchase Surveys – Implementation and analysis of customer surveys to optimize the customer experience.
• Customer Support Leadership & Reporting – Overseeing and strategically managing customer support to improve processes and maximize customer satisfaction.

Email & CRM Marketing Manager – m/f/d

Ecommerce

• Designing paid ad creatives
• Designing web graphics (online shop, newsletters, social media...)
• Creating promotional and campaign banners (e.g. sales, new product launches, seasonal campaigns, newsletter graphics)
• Ensuring a consistent, high-quality visual language in line with our brand
• Creating graphics for landing pages
• Close collaboration with the performance marketing team
• Using modern design tools & AI technologies (e.g. Canva, Adobe CC, Figma, MidJourney, Gemini)
• Optional: Producing short videos or animated snippets for ads and social media.

Email & CRM Marketing Manager

Email & CRM Marketing Manager – m/f/d

Performance Creative Designer – E‑Commerce