Alpaca

IT Operations Specialist

Alpaca

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

CloudCyber SecurityGoLinuxMacOS

About the role

  • Be the “Go-to-Person- for IT helpdesk requests
  • Diagnose and provide IT support for staff as required
  • Work with the HR and Security team to manage onboarding and offboarding activities
  • Set up and deploy laptops, devices, software, and other hardware
  • Assist with shipping and receiving of hardware assets
  • Manage MDM systems, including BYOD
  • Maintain the firm's inventory of all IT assets
  • Manage and secure endpoint devices at the direction of the Security Team
  • Provide training to staff on IT-related topics
  • Assist with change management and procurement activities
  • Other related duties as required

Requirements

  • Excited about Alpaca’s mission and what we’re building
  • 3+ years of experience in an IT support or helpdesk role
  • Deep expertise in Linux, MacOS, and Windows system administration, including device management, patching, and operational support
  • Experience with automation workflows, SSO configurations, and scalable onboarding processes
  • Good scripting skills with a drive for automation.
  • Proven experience managing enterprise SaaS platforms.
  • Experience with cloud-centric environments and cybersecurity capabilities
  • Experience with traditional on-prem LAN/WAN environments
  • Strong analytical and problem-solving skills
  • Excellent communication skills, fluent in English (both written and verbal), and committed to working collaboratively across the Firm
  • Ability to cover Mountain time or Pacific time zones
  • Available for on-call rotations and after-hour responses as needed
  • Proactive self-starter and self-motivator with a focus on continuous improvement
Benefits
  • Competitive Salary & Stock Options
  • Health Benefits
  • New Hire Home-Office Setup: One-time USD $500
  • Monthly Stipend: USD $150 per month via a Brex Card
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
LinuxMacOSWindows system administrationdevice managementpatchingautomation workflowsSSO configurationsscriptingenterprise SaaS platformscybersecurity
Soft Skills
analytical skillsproblem-solving skillscommunication skillscollaborative workproactive self-starterself-motivatorfocus on continuous improvement