Alpaca

Conversion Rate Optimizer

• The Executive Assistant (EA) will be a force multiplier for Alpaca’s Chief Revenue Officer.
• Own the CRO’s calendar end-to-end, optimizing for time blocks, deep-work windows, external meetings, and travel schedules.
• Plan multi-country itineraries supporting board meetings, regulator visits, customer on-sites, and conferences.
• Manage document preparation, board materials, contracts, NDAs, vendor forms, and internal coordination.
• Assist with building, formatting, and polishing board decks, customer proposals, investor materials, and strategic memos.
• Act as the first line of defence to protect the CRO’s time from low-value tasks or distractions.
• Track progress of CRO-led initiatives, including global licenses, customer escalations, revenue targets, M&A conversations, and partnership programs.

Executive Assistant – CRO

Security Operations

• Own the relationship with our managed SOC, including alert quality, escalation workflows, SLAs, runbooks, and continuous improvement of detection coverage and response effectiveness. Assist with triage, investigations, and respond to security alerts across endpoints, identity, cloud, network, and application logs.
• Operate and maintain our SIEM, including log onboarding, parsing, normalization, correlation rules, alert tuning, and lifecycle management to reduce noise and increase signal.
• Ensure critical systems generate the right security telemetry, filling gaps across endpoints, identity providers, network devices, SaaS tools, and cloud platforms.
• Continuously refine detection logic based on threat intelligence, SOC feedback, incident learnings, and emerging attack techniques.
• Assist with security incidents, working with IT, Engineering, and external partners to contain, eradicate, and recover from incidents.
• Develop, maintain, and continuously improve incident response playbooks, escalation paths, and communication procedures.
• Track and report on key security operations metrics such as alert volumes, false positive rates, mean time to detect (MTTD), mean time to respond (MTTR), and SOC performance.
• Act as the security liaison to the IT Helpdesk, ensuring security-related tickets are properly triaged, prioritized, and resolved without slowing down business operations.
• Provide guidance and context to IT teams on security alerts, risks, and required actions, helping raise the overall security maturity of frontline support teams.

Security Operations Engineer

Operations

• Be the “Go-to-Person- for IT helpdesk requests
• Diagnose and provide IT support for staff as required
• Work with the HR and Security team to manage onboarding and offboarding activities
• Set up and deploy laptops, devices, software, and other hardware
• Assist with shipping and receiving of hardware assets
• Manage MDM systems, including BYOD
• Maintain the firm's inventory of all IT assets
• Manage and secure endpoint devices at the direction of the Security Team
• Provide training to staff on IT-related topics
• Assist with change management and procurement activities
• Other related duties as required

IT Operations Specialist

• Monitor customer activity in near-real-time to manage trading exposure in margin and options.
• Review daily reporting and take appropriate action for exceptions.
• Follow Federal Reserve Regulation T and FINRA Rule 4210 when processing margin calls.
• Perform option expiration processes and risk mitigation.
• Customer Service focus.
• Drive process improvements and efficiencies.
• Review fraud alerts on day to day basis.
• Ad hoc duties and projects as assigned.

Brokerage Operations, Margin and Options Associate

Client Services Representative

• Assist clients and broker partners by being the first point of contact on service needs and issues
• Submit and process certain operational requests as instructed by the brokerage team and/or client/broker partners. Examples include funds distributions, cash and stock journals, account updates, ACATs initiation, and other operational tasks.
• Researching and responding to clients’ issues relating to form submissions, transfers, and various other operational items.
• Interact with several internal groups to resolve client issues. This can include the trading desk, brokerage operations, sales team, solutions team, customer success team, engineering, and product teams.
• Ensure new business paperwork is accurately and successfully submitted.
• Positive and Resilient demeanor to help achieve satisfaction in a fast-paced environment
• Ability to independently make decisions within general guidelines
• Basic understanding of KYC and client onboarding processes

Registered Brokerage Client Service Associate

Full-stack Engineer

• Design and develop robust, scalable backend systems using Go or similar languages
• Implement event-driven architectures, message queues, and asynchronous processing patterns
• Build and maintain APIs, services, and integrations that power Alpaca's financial infrastructure
• Optimize system performance, identifying bottlenecks and implementing efficient solutions
• Ensure systems meet reliability, scalability, and regulatory compliance requirements
• Write clean, maintainable, and well-tested code that follows best practices and coding standards
• Design and implement scalable, maintainable, and performant systems that meet business requirements

Senior Software Engineer

Frontend Engineer

• Act as a long-term technical steward for Alpaca’s frontend architecture (2–5 year horizon).
• Design and evolve scalable frontend patterns for data fetching, state management, performance, and runtime configuration.
• Drive large-scale initiatives such as:
• Design system evolution and adoption
• Frontend platform standardization
• Performance, reliability, and developer-experience improvements.
• Identify and reduce systemic frontend technical debt with measurable business impact.
• Lead cross-team, multi-quarter initiatives spanning multiple product areas.
• Define rollout strategies that enable change without blocking feature delivery (e.g. phased migrations, feature flags, compatibility layers).
• Partner with backend and platform teams to solve end-to-end system problems, not just frontend symptoms.
• Influence engineers and leaders across the broader engineering organization.
• Write RFCs, decision records, and architectural proposals that align teams and drive adoption.
• Mentor Senior Engineers and help raise the overall frontend engineering bar.
• Navigate conflicting opinions and help teams disagree and commit.
• Take loosely defined business problems and turn them into clear, actionable technical initiatives.
• Manage risk in large migrations, architectural shifts, and platform-level changes.
• Balance short-term delivery with long-term sustainability, even when ROI is not immediately visible.

Staff Frontend Engineer

Compliance

• Apply practical knowledge of FINRA rules and regulations to ensure compliance oversight across the firm.
• Partner with business units to understand workflows, monitor controls, and implement compliance process improvements.
• Draft, update, and maintain compliance policies and supervisory procedures.
• Review advertising, marketing, and electronic communications for regulatory compliance.
• Support regulatory examinations, inquiries, and requests, including gathering data, preparing documentation, and coordinating responses.
• Assist in the preparation and submission of required regulatory filings and reports.
• Assist with branch inspections and supervisory reviews, track findings, and follow up with business leads.
• Assist in the preparation and submission of required regulatory filings and reports.
• Experience with new product launches and ongoing product governance.

Director of Compliance

Sales Operations Manager

• Build the sales operations practice from the ground up, covering technology, data, and processes.
• Design and execute on our CRM strategy (currently Hubspot).
• Create processes and onboarding documentation to support the growing customer teams.
• Work with various customer teams to meet acquisition and growth targets.
• Partner with marketing and data teams to ensure proper flow of data across platforms.
• Collaborate strategically with our head of revenue on team performance, go-to-market strategy, and customer trends.
• Build reports and dashboards to communicate and promote data-driven decision-making, including pipeline, forecasting, capacity planning, budgeting, performance management, data hygiene, and KPIs.

Engineering Manager

• Define and own the engineering roadmap for Alpaca’s institutional trading platform
• Build, lead, and scale a high-performing team of engineers with a strong culture of ownership and execution
• Partner with the CTO and Global Head of Brokerage to align engineering priorities with institutional and prime brokerage strategy
• Lead the evolution toward a multi-asset trading architecture supporting cross-margining across equities, options, FX, futures, and other derivatives
• Design and deliver institutional trading capabilities, including but not limited to:
• Drive architectural decisions across trading APIs, execution systems, real-time risk, margin engines, and analytics platforms
• Set and enforce technical standards for performance, availability, scalability, and operational resilience in latency-sensitive systems
• Coordinate multiple concurrent initiatives across trading, risk, margin, asset classes, and customer-facing tooling
• Work cross-functionally with Product, Risk, Compliance, Operations, and Finance to deliver production-ready systems
• Represent institutional trading engineering in executive-level planning and decision-making
• Provide technical and architectural thought leadership in trading and brokerage technology, influencing direction internally and through industry engagement
• Hands-on engineering, such as writing PoC code, conducting code reviews, deploying to production, and providing an L3 escalation contact point.

VP of Engineering – Institutional Trading

Software Engineer

• Build and lead a world-class engineering organization in Canada from the ground up, establishing hiring standards, engineering culture, and technical practices across multiple divisions
• Exhibit visionary leadership by shaping the overall direction of engineering teams, encouraging exploration of breakthrough ideas and technologies
• Understand and advocate for the needs of both the engineering team and end users, ensuring that technical decisions serve both engineering excellence and user outcomes
• Serve as the primary technical mentor and advisor, providing strategic guidance across teams and deeply engaging in long-term planning.
• Establish engineering best practices, code review standards, and technical decision-making frameworks tailored to the Canadian market context
• Foster Alpaca culture in the region while adapting practices to local market dynamics and regulatory requirements
• Lead regional recruitment initiatives, identifying top talent and building a diverse, high-performing engineering organization
• Ensure that responsibilities are clearly defined across the organization, establishing accountability frameworks for large-scale initiatives
• Drive innovation at a strategic level, encouraging teams to explore breakthrough ideas and technologies that transform our Canada operations
• Influence the strategic direction and culture of the engineering function, shaping not just projects but overall functional strategy
• Engage with senior leadership to ensure functional initiatives align with broader business objectives and market opportunities
• Evaluate and oversee complex technical projects across multiple divisions, ensuring scalability, reliability, and alignment with industry best practices
• Balance high-level strategic planning with operational oversight necessary for execution, ensuring large-scale initiatives are executed with excellence
• Act as a key liaison between engineering teams and executive leadership, facilitating communication and alignment on strategic technical decisions
• Design and architect mission-critical financial systems for the Canadian market, including Canadian Ledger, regulatory reporting, multi-currency transaction processing, and compliance systems.

Director of Engineering

DevOps Engineer

• Own the intersection of security, reliability, and DevOps
• Design and implement resiliency across our cloud platform and CI/CD pipelines
• Embed “security as code”
• Help lead incident response for high-severity outages
• Partner with engineering teams to enable safe, fast delivery at scale
• Automate remediation, harden deployments, own observability, and drive measurable reductions in security/infra related incident impact
• Report to the CISO and work closely with DevOps, Product, and Engineering leadership
• Embed security throughout our infrastructure and software development lifecycle
• Drive a strong security culture

DevSecOps Engineer

3D Artist

• Design high-quality motion graphics and interaction animations for web and mobile products.
• Create motion that is lightweight, performant, and suitable for code-driven implementation.
• Work with product designers to bring UI concepts to life through motion that enhances usability and engagement.
• Collaborate closely with engineering teams to ensure animations translate accurately and efficiently into production.
• Develop motion templates, guidelines, and libraries that support a cohesive motion design system.
• Balance expressiveness with performance—knowing when subtlety has the most substantial impact.
• Iterate based on feedback and performance constraints across devices and platforms.
• Produce motion prototypes, storyboards, and timing specifications for handoff.

Motion Designer

2D Artist

• Lead the design of responsive, accessible web interfaces rooted in a scalable design system.
• Own the creation of digital illustrations, iconography, and brand visuals that elevate product and marketing experiences.
• Translate conceptual ideas into polished UI/UX flows, prototypes, and production-ready assets.
• Partner with engineering to efficiently implement designs, ensuring pixel-perfect quality and firm performance.
• Evolve and maintain our brand design system, contributing reusable components, tokens, and documentation.
• Audit and optimize existing interfaces for consistency, usability, and visual quality.
• Participate in user research and apply insights to refine design decisions.
• Collaborate cross-functionally to ensure brand consistency across all digital touchpoints.