Alpaca

Crypto

• Build and manage a globally distributed team of trade ops associates providing 24/5 service coverage.
• Directly engage with our customers, providing a world-class service
• Review, identify and resolve trade differences
• Process trade corrections and cancellations
• Inventory account reconciliation
• Provide input into new procedures and processes as well as revisions to existing operations procedures and processes
• Manage our trading desk (internal market maker) and work with engineering to build and monitor trading systems performing automated hedging strategies
• Manage our global fiat banking relationships
• Maintain relationships with liquidity providers, token projects and all our vendors
• Assist with financial and regulatory audits
• Work closely with engineering to bring industry-leading crypto products to market

Director, Digital Asset & Brokerage Operations

Operations

• Process daily incoming and outgoing ACATS within industry timelines, validating client information, contra accounts, and asset eligibility across the full transfer lifecycle
• Process DTC / FOP (Free of Payment) transfers, ACATS Free Deliveries, Fail Reversals, and nonstandard transfer types (PTR, PTD, RCL, RCR, FRV, MFC, PTF)
• Identify documentation and processing irregularities, execute the correct reject paths, and apply controls to prevent errors
• Handle communications with contra firms, transfer agents, and partner brokers, coordinating on rejections, accelerations, reclaims, and documentation
• Run mass account transfers and conversions, both internal and external
• Partner with engineering to automate daily self-clearing workflows
• Drive continuous operational improvement through root cause analysis, trend analysis, and updates to the control framework
• Serve as the firm's Subject Matter Expert on transfers, acting as a referral point for policy-related queries
• Prepare summary documentation for special projects and participate in cross-functional initiatives as assigned

Brokerage Operations Associate I – ACATS

Software Engineer

• Define and own and execute the engineering roadmap for Alpaca’s institutional trading platform
• Build, lead, and scale a high-performing team of engineers with a strong culture of ownership and execution
• Partner with the Office of the CTO and Global Head of Brokerage to align engineering priorities with institutional and prime brokerage strategy
• Lead the evolution toward a multi-asset trading architecture supporting cross-margining across equities, options, FX, futures, and other derivatives
• Design and deliver institutional trading capabilities, including but not limited to:
• Drive architectural decisions across trading APIs, our proprietary order management system, real-time risk, and margin engines
• Set and enforce technical standards for performance, availability, scalability, and operational resilience in latency-sensitive systems
• Coordinate multiple concurrent initiatives across trading, risk, margin, asset classes, and customer-facing tooling
• Work cross-functionally with Product, Risk, Compliance, Operations, and Finance to deliver production-ready systems
• Represent institutional trading engineering in executive-level planning and decision-making
• Provide technical and architectural thought leadership in trading and brokerage technology, influencing direction internally and through industry engagement
• Hands-on engineering, such as writing PoC code, conducting code reviews, deploying to production, and providing an L3 escalation contact point.

Director of Engineering, Trading

Frontend Engineer

• Play a pivotal role in architecting and developing web and mobile applications that push the boundaries of technology
• Work closely with cross-functional teams to create responsive, performant, and intuitive user interfaces that delight our customers
• Own the delivery of high-visibility features/projects, from design to deployment
• Mentor peers and influence the technical strategy of our company

Senior Frontend Engineer – Internal Tools

Accounting Manager

• Assist with monthly, quarterly, and annual multi-entity global consolidations.
• Ensure accurate intercompany accounting, reconciliations, and eliminations across subsidiaries.
• Review and analyze consolidated financial results and supporting schedules.
• Support foreign currency translation and consolidation adjustments.
• Maintain accurate records of cross-border transactions and intercompany balances.
• Support local accounting operations and statutory compliance for entities in (but not limited to): United States, Canada, Bahamas, United Kingdom, Japan, Spain, Singapore, India, Kingdom of Saudi Arabia (KSA), and United Arab Emirates (UAE).
• Coordinate with local accounting providers, auditors, and consultants as needed.
• Assist local entities with month-end close activities, reporting requirements, and technical accounting matters.
• Ensure compliance with U.S. GAAP, IFRS, and applicable local accounting regulations.
• Prepare and review journal entries, balance sheet reconciliations, and variance analyses.
• Support internal and external audits across global entities.
• Assist with preparation of statutory financial statements and regulatory filings.
• Help maintain and improve internal controls and accounting policies.
• Identify opportunities to streamline and automate international accounting processes.
• Assist with ERP migration and global financial systems optimization.
• Improve consolidation and reporting workflows to support scalability and efficiency.
• Partner with Tax, Treasury, FP&A, Payroll, Legal, and Operations teams on international business initiatives.
• Support global expansion efforts, including new entity setup and operational integration.

International Accounting Manager

Full-stack Engineer

• Your job is to build Alpaca's algo trading platform to meet our users' expectations for high quality and performance in their brokerage service.
• This opportunity is similar to joining AWS or Heroku in their early days, designing and architecting our platform by wearing many different hats in our small team.
• As an experienced engineer, you will write tons of code and make critical decisions about delivering the best experience to our customers.
• This certainly requires deep knowledge in both frontend and backend, databases and distributed systems, as well as broad experience from low to high level in CPU-level hardware for high throughput, robust concurrency system design, abstract distributed system architecture for high availability and object-oriented data modelling with long-term growth in mind.
• Joining an early-stage startup, the payoff to this highly demanding environment will be worth the effort.

Senior Software Engineer

Product Manager

• Own one core accounts sub-surface end-to-end (KYC / identity verification, account types, sub-accounts / multi-accounts, or IRA cross-work) - drive prioritization, API design, and rollout inside your surface.
• Run discovery with partners and prospects against real integration constraints, translate findings into a sequenced backlog for your surface, and push back on requests that don’t fit the platform without over-promising.
• Ship to production at the cadence of a high-growth platform - write clear PRDs, align with engineering on API contracts, and produce documentation partners can implement against.
• Partner with compliance and legal on product decisions that touch licensing, KYC / AML, identity verification, and account-model design - comfortable shipping in parallel with them in a regulated environment.
• Improve operational efficiency in your surface - exception handling, partner-facing tooling, automation of repetitive ops - and own the metrics.
• Track adoption beyond GA - onboarding funnel health, API adoption, time-to-first-funded-account, verification pass rates, partner-reported blockers - and iterate on docs, SDK ergonomics, and rollout sequencing until your surface is actually being adopted.
• Report timely and accurately on product status and results to internal and external stakeholders, including partners.

Product Manager, Accounts

• Own one core trading sub-surface end-to-end (a new asset class or an ancillary trading product) - drive prioritization, API design, and rollout inside your surface.
• Run discovery with partners and prospects against real integration constraints, translate findings into a sequenced backlog for your surface, and push back on requests that don’t fit the platform without over-promising.
• Ship to production at the cadence of a high-growth platform - write clear PRDs, align with engineering on API contracts, and produce documentation partners can implement against.
• Partner with compliance, legal, and market-structure / execution teams on product decisions that touch licensing, trading rules, best execution, and venue connectivity - comfortable shipping in parallel with them in a regulated environment.
• Improve operational efficiency in your surface - exception handling, partner-facing tooling, automation of repetitive ops - and own the metrics.
• Track adoption beyond GA - trading volume, order success rate, partner activation, partner-reported blockers - and iterate on docs, SDK ergonomics, and rollout sequencing until your surface is actually being adopted.
• Report timely and accurately on product status and results to internal and external stakeholders, including partners.

Product Manager – New Assets

• Own Tax Reporting End-to-End: Drive the product roadmap for IRS reporting (1099-B, 1099-DIV, 1099-INT, 1099-MISC, 1042-S) and state-level requirements. Define timelines, acceptance criteria, and quality gates that ensure on-time, accurate filings year after year.
• Vendor Management: Own relationships with tax technology vendors, and manage ongoing performance.
• Meet Critical Tax Deadlines: Build the cross-functional calendar for tax season, track dependencies across Engineering, Operations, and Compliance, and ensure zero missed deadlines.
• Scale for New Products: Extend tax infrastructure to support new asset classes (fixed income, crypto staking rewards), new account types (IRAs, advisory), and multi-entity structures. Proactively identify gaps before they become blockers.
• Upstream Data Government: Ensure that tax operations scale reliably by partnering with core engineering teams to ensure upstream data ingestion is architected correctly from day one.
• Data Architecture: Ensure foundational database infrastructure correctly captures and saves diverse income types, entity codes, and account rules (IRAs, HSAs) before they hit the tax systems.
• Internal Monitoring: Design and launch internal monitoring tools and health dashboards that provide real-time visibility into filing statuses, error rates, and corrections cycles

Product Manager – Internal Product, Tax

• Your job is to build Alpaca's algo trading platform to satisfy our users who expect high quality and performance from their brokerage service.
• This opportunity is similar to joining AWS or Heroku in their early days, designing and architecting our platform by wearing many different hats in our small team.
• As an experienced engineer, you will write tons of code and make critical decisions about delivering the best experience to our customers.
• This certainly requires deep knowledge in both frontend and backend, databases and distributed systems, as well as broad experience from low to high level in CPU-level hardware for high throughput, robust concurrency system design, abstract distributed system architecture for high availability and object-oriented data modeling with long term growth in mind.

Senior Software Engineer – Core Trading

DevOps Engineer

• Operate production day-to-day - oncall, incident response, postmortems, and the follow-ups that actually close the loop.
• Own reliability practice - define and refine SLIs/SLOs and error budgets, and help product teams live within them.
• Strengthen our observability across metrics, logs, traces, and alerting.
• Ship infrastructure through code in a GitOps workflow - cloud resources and Kubernetes workloads alike.
• Look after PostgreSQL: performance tuning, schema and migration review, online migrations on large tables, HA/DR, and CDC pipelines.
• Mentor engineers on reliability and database fundamentals through code review, design review, and pairing.

Site Reliability Engineer

• Alpaca's product team is looking for a Lead Product Manager to own Alpaca's regulated crypto product surface and to step into a leading role across our crypto programs.
• In this role, you will own and grow a portfolio that spans crypto trading and multi-asset cross-margin, borrow / lend / earn, custody and on-chain settlement, tokenization (transfer agent, tokenized money market funds, on-chain issuance), and partnership programs from idea to launch.
• You will partner deeply with engineering, compliance, legal, partnerships, and the broader Alpaca product team to ship regulated crypto infrastructure at scale.
• You will help shape and grow the crypto product itself, and you will be expected to provide early signal on US policy changes rather than react after rules formalize.
• Help build and develop the Alpaca crypto PM team; hire and ramp existing PMs, set bar and standards across the cluster.

Lead Product Manager, Crypto

Customer Success Manager

• Act as primary contact for B2B/enterprise customers, accountable for driving healthy and constant relationships with key contacts throughout the customer lifecycle - from app launch to renewal.
• Ensure customer satisfaction, retention, and success.
• Manage escalations, internally and externally, with a focus on customer empathy.
• Maintain regular contact with customers to understand their business priorities, monitor their progress toward achieving key results, and continually identify and mitigate risks (relationship, commercial, etc.).
• Work with partners to accurately forecast growth and to identify and monitor progress towards shared goals.
• Drive adoption of Alpaca features (new and existing) among our Live Partners
• Identify and disseminate best practices and pitfalls
• Represent the partner internally to ensure Alpaca across multiple groups (marketing, product, operations, etc.)
• Maintain positive relationships, internally and externally, to drive overall success and overcome obstacles.
• Provide internal communication and reporting on overall account status, health, and risk.
• Develop a success strategy for ensuring customer success
• Identify areas and consider solutions for improvement/optimization within Alpaca
• Ad-hoc duties and responsibilities as assigned
• Deliver QBRs and executive reports that align customer goals to platform outcomes.
• Serve as a trusted advisor to customers’ leadership teams, aligning Alpaca capabilities to their go-to-market strategy.
• Own the full customer lifecycle post-signature: onboarding, activation, expansion, and renewal.
• Collaborate cross-functionally with Product, Sales, and our Broker Dealer to leverage process understanding to champion partner needs and influence roadmap priorities.

• Work in a team valuing quality of thinking, excellence in execution, practical solutions, and responsibility
• Own projects from ideation to deployment, building what’s necessary, not just what’s asked
• Design and build new systems for enabling new products or unlocking more revenue
• Refine existing systems to improve them meaningfully
• Learn about instrumental things in keeping the financial markets healthy
• See behind the curtains of building Alpaca and impact how we do things
• Participate in on-call rotation to ensure systems are in tip-top shape

Senior Software Engineer – Clearing

General Counsel

• Providing day‑to‑day legal advice to internal stakeholders across the business on a broad range of legal and regulatory matters.
• Advising on the design and roll‑out of new products, services and business offerings, including advising on cross‑border business activities, passporting arrangements and applicable conduct of business rules.
• Reviewing, drafting and negotiating customer‑facing contractual agreements, disclosures, account documentation and website materials.
• Reviewing, drafting and negotiating commercial agreements with institutional clients and counterparties.
• Assisting with regulatory inquiries from UK & EU regulatory authorities, as well as UK, EU, and worldwide exchanges.
• Liaising and engaging with external legal advisers.