Alma

Analytics Engineer

• Build models and queries to transform data into standardized formats that power our business analytics.
• Maintain and develop Alma’s data pipeline architecture.
• Proactively identify, diagnose, and resolve data quality, reliability, and performance issues across the data lifecycle.
• Collaborate with stakeholders to define requirements and implement robust processes for ingesting data from diverse internal and external sources.
• Implement data governance best practices and ensure compliance with data policies.
• Work with the data team and cross-team stakeholders to evaluate the priorities and needs of the company.

Analytics Engineer II

Application Engineer

• Create, manage, and maintain the application security strategy and roadmap, tracking OKRs and work efforts over six quarters.
• Comfortable and excited to lead the application security domain, including managing and maintaining existing tools, executing domain strategies, and owning all aspects of application security.
• Develop, execute, and track the performance of security measures to protect Alma’s data, applications, and systems.
• Gain a deep understanding of Alma’s systems and architecture and the software development processes used to develop it.
• Provide subject matter expertise in the areas of secure coding, application authentication, encryption, AI, and quickly research and become competent in other areas as needed.
• Collaborate with teammates, PMs, and peers to design, develop and implement engineering’s technical security strategy and architecture.
• Collaborate with the Platform Infrastructure team to configure, troubleshoot, and maintain a security infrastructure that monitors and protects against security breaches and intrusions.
• Collaborate with the Developer Experience team to integrate security tools, workflows, and practices into development environments.
• Continually research current and emerging security threats and technologies, proposing changes and guidance that are most impactful.
• Develop appropriate technical solutions along with the latest security tools that help mitigate security vulnerabilities and also help automate repeatable activities.
• Build and provide high-quality application security documentation and training to engineers to set them up for success.
• Educate and train Alma engineering on information system security best practices using our security training solution as well as in-person and recorded training.
• Mature and execute the Threat Modeling program with engineers.
• Implement, manage, and maintain application security tools such as SAST and DAST scanners and own the workflow for remediation of findings.
• Assist with creating the reports for management regarding vulnerabilities, training, and other relevant metrics.

Senior Application Security Engineer

Community Manager

• Define and own the vision and strategy for the community function, aligning around shared priorities within the company, success metrics, and long-term impact.
• Establish, track, and evolve function-level KPIs and growth forecasts to measure community health, engagement, and business ROI.
• Lead, coach, and scale a high-performing, inclusive team: matching talent to roles, fostering autonomy, and sustaining excellence through change.
• Drive cross-functional programs and initiatives by translating community insights into influence at the executive level, shaping product, marketing, and company strategy.
• Design, optimize, and automate complex processes and programs to improve execution quality, scalability, and operational efficiency.
• Manage the community budget and resource allocation, balancing experimentation and informed risk-taking with accountability for outcomes.
• Oversee and negotiate strategic external partnerships and vendors, extending the community’s reach and strengthening its role within the broader ecosystem.
• Navigate complex stakeholder dynamics across the organization to align community outcomes with company goals and engagement philosophies.

Senior Manager, Community

Customer Support

• Resolve Tier 2 (and some Tier 3) Support Tickets: Handle specialized tickets requiring deeper product, insurance, workflow knowledge, or cross-functional support to resolve.
• Escalation Point for CX Associates: Serve as the first line of escalation for CXAs, empowering them with the necessary support to resolve challenging inquiries – and taking over cases when necessary.
• Collaborate on Workflow Improvements: Partner with Leadership and Ops Program Managers to surface recurring issues, identify workflow gaps, and recommend process improvements.
• Maintain Subject Matter Expertise: Develop and sustain deep knowledge of Alma’s insurance processes, product, and tooling to ensure accurate case handling.
• Ensure Ticket Accuracy & Documentation: Provide clear, detailed, and accurate documentation for each case to ensure seamless handoffs and auditability.

Customer Experience Specialist – CXS

Program Manager

• Build the Ops vendor management program from the ground up, designing frameworks and SOPs to source and assess vendors, monitor usage, performance, ROI, SLAs, and renewals.
• Lead oversight for third-party service partners, ensuring strict alignment with KPIs, SLAs, and contractual obligations.
• Analyze vendor data and financial performance to identify trends, surface insights, and drive continuous improvement.
• Hold ongoing QBRs, retros, and standing check-ins to ensure vendors are performing.
• Support teams in evaluating (or re-evaluating) the ideal vendors, creating templates and repeatable processes to ensure we are bringing on the best vendors, under the right terms, and proactively renewing or discontinuing vendors based on performance.
• Partner with Finance, InfoSec, and Legal to manage renewals and ensure all vendors meet our rigorous compliance and security standards.
• Own and run ops' BPO relationship; coordinate staffing levels, manage escalation, resolve performance issues, and foster collaborative partnerships between our BPO and our delivery teams.
• Collaborate with Delivery, IT, Compliance, and Finance to implement vendor enhancements and limit disruptions caused by vendors.
• Drive strategic project management for critical escalations, business-driven incidents, or high-priority special projects.

Vendor Program Manager – Process Innovation

Customer Experience Specialist

Account Executive

• Run a full-cycle sales process for SMB customers: discovery → demo/assessment → proposal → close
• Manage a high-volume pipeline of founders and small businesses
• Qualify inbound leads and actively prospect into early-stage companies
• Educate prospects on visa categories (H-1B, O-1, TN, E-3, L-1, PERM, etc.) at a practical, business level
• Understand customer hiring plans, urgency, budget, and risk tolerance
• Position Alma as a tech-forward alternative to traditional law firms and boutique immigration shops
• Close net-new customers
• Accurately forecast and maintain clean CRM data
• Collaborate with Legal to ensure smooth handoff

Account Executive – SMB

Business Analyst

• Own the strategy, execution, and monitoring of all sales analytics in our CRM
• Design, develop and implement functional dashboards, visualizations and reports to produce a suite of metrics and analytics to monitor progress, identify trends, and proactively identify areas of opportunity
• Serve as the primary stakeholder for all Payer-oriented analytics, including acting as the Payer team’s subject matter expert for data analyses and acting as the liaison between technical teams and business stakeholders to ensure alignment on goals and deliverables
• Translate complex data into consumable and compelling visual narratives for external audiences and decision makers
• Write business requirements for all new data needs
• Develop and leverage strong cross functional relationships with Business Intelligence, Finance, Product, and Engineering to support a high-quality, holistic operating rhythm backed by relevant data across the organization.
• Monitor and refine visualizations to ensure relevance and accuracy in decision making processes
• Continually review industry trends in visualization platforms, techniques and methodologies to drive innovation and deliver scalable/impactful solutions
• Ensure data quality, integrity, and security across all visualization outputs

Senior Business Analyst, Sales Analytics & Insights

• Define, own, and drive strong CX team performance and quality standards—including productivity, reliability, and customer satisfaction— while managing operational efficiency and costs
• Design, build, and execute on an organizational strategy that drives operational efficiency, team performance, business outcomes, and high-quality customer experiences at scale
• Define our talent management strategy, partnering with our Learning & Development team, to define and maintain competency frameworks, career paths, and succession plans
• Partner with Workforce Management to ensure staffing models, schedules, and capacity plans support service levels and business priorities
• Partner with key stakeholders to staff across channels and equip the team to resolve a variety of complex issue types while navigating ambiguous external dependencies
• Influence across the business, elevating the team's insights through clear data stories and customer-centric narratives, partnering cross-functionally to improve our product and services
• Lead customer retention and engagement strategies—designing proactive support programs, escalation protocols, and high-touch interventions that drive LTV and reduce churn

Director, Customer Experience

Art Director

• Drive art direction from concept through launch across paid, owned, and earned touchpoints, with a heavy focus on design execution and channel adaptation.
• Partner with the Senior Creative Director to translate brand strategies into strong, category-defining visual concepts that feel unmistakably Alma.
• Oversee creative for paid media channels.
• Maintain Alma's visual standards by creating and reviewing daily creative deliverables and providing clear, actionable feedback to designers, freelancers and agency partners.
• Lead the visual execution of photo and video shoots, ensuring production work feels authentic and aligns with the established brand aesthetic.
• Coordinate with external creative partners, including agencies and freelancers, to enforce clear briefs and ensure all deliverables meet quality standards.
• Develop and maintain creative systems—such as email templates, social frameworks, and component libraries—to enable the team to produce routine work with high velocity.
• Mentor designers on technical craft and execution, helping them improve their design output and contribution to the team.

Product Designer

• Design AI-driven experiences – Craft seamless UI/UX that helps users interact with Alma’s AI agents and legal workflows effortlessly.
• Own the end-to-end design process – From research and wireframes to high-fidelity prototypes.
• Collaborate closely with product & engineering teams – Work hand-in-hand with PM and developers to bring your designs to life with precision.
• Create scalable design systems – Establish a consistent, high-quality visual language across our platform.
• Move fast and iterate – We’re a startup, and we ship quickly. You’ll work in a fast-paced environment where feedback loops are short.

Full-stack Engineer

• Gain a deep understanding of what Alma members do, how they operate, and where their pain points are.
• Work in our backend space (~60% of the role) while tackling work full stack as needed to support projects with frontend-oriented goals (~40% of the role)
• Design, develop, and implement maintainable and scalable product features using modern web technologies (Python, Django, MySQL).
• Develop both member-facing and internal-facing features around onboarding, scheduling, and client management.
• Collaborate with Alma managers, PMs, and designers to conceptualize and build solutions for practical problems facing Alma members.
• Ensure applications and services meet Alma's standards for software including performance, scalability, and security.

Software Engineer II

Manager

• Execute against talent management strategy through effective enablement initiatives
• Design and direct scalable remote-learning programs that drive measurable behavior change and skill acquisition
• Set direction and accountability for enablement content and knowledge systems
• Lead and develop a specialized team to drive a unified enablement strategy
• Create effective ways of working with Product and key cross-functional partners
• Motivate and influence the broader team to embrace a strong learning culture