Alma

Recruitment

• Lead end-to-end recruitment for complex business roles across Operations and other non-technical departments in the business.
• Develop and execute sourcing strategies leveraging market mapping, relationship networks, and AI-enabled recruiting tools.
• Design role-specific interview processes with hiring leaders to assess business acumen, leadership skills, and cultural alignment.
• Manage high-volume pipelines while maintaining a best-in-class candidate experience.
• Partner with leaders to define job requirements, craft compelling role narratives, and establish realistic hiring timelines.
• Serve as a trusted advisor to Operations and business leadership on talent trends, compensation benchmarks, and competitive landscape.
• Drive workforce planning by analyzing team structure, skill gaps, and scaling needs across commercial functions.
• Provide data-driven insights to shape hiring strategies, including pipeline health, time-to-hire, and market availability.
• Partner cross-functionally with People Ops, Finance, and department heads to ensure alignment between recruiting priorities and business goals.
• Champion DEI practices to build diverse, inclusive, and high-performing business teams.
• Build and nurture networks within business and Operations and GTM communities, including leadership circles and industry associations.
• Represent the company at conferences, career events, and professional organizations to strengthen our employer brand.
• Develop talent pipelines through relationships with MBA programs, industry fellowships, and professional development networks.
• Stay ahead of industry hiring trends and emerging Operations skills to build future talent pools proactively.
• Design and refine scalable recruiting processes that drive speed, consistency, and quality of hire.
• Leverage recruiting technology (ATS, sourcing platforms, assessment tools) to improve efficiency and reporting.
• Standardize interview frameworks, evaluation rubrics, and decision-making practices across Operations and business roles.
• Create reporting dashboards to measure recruiting performance and identify optimization opportunities.
• Mentor junior team members, sharing best practices for business recruiting excellence.

Senior Talent Acquisition Partner, Operations

AI Engineer

• Work closely with the founding team to build and ship AI-native products.
• Transform academic AI research into performant, business-oriented solutions.
• Design & implement LLM-powered products, such as prompting, agents, experimentation, LLM Ops, measuring quality & performance.
• Evaluate and productize various types of LLMs for our product use cases
• Stay at the forefront of NLP advancements: function calling, embedding techniques, reasoning frameworks, agent architectures
• Own your work end-to-end and integrate the research into our product

Full-stack Engineer

• Contribute to building frameworks and shared services that empower product teams to independently create, deploy, and operate new microservices.
• Implement reusable services and tooling that help teams test, deploy, and iterate quickly.
• Collaborate with senior engineers to implement opportunities to leverage AI for internal workflows and development processes.
• Implement well-defined project plans and deliver high-quality, maintainable code.
• Mentor junior engineers and help uphold the team's technical standards.
• Design and build maintainable, scalable services and APIs.

Senior Software Engineer, Core Services

Clinical Operations

• Lead the design and execution of internal auditing systems that support continuous improvement in operational quality and compliance.
• Develop and track operational compliance KPIs, using data to drive strategy and operational enhancements.
• Ensure operational frameworks align with federal and state regulations, industry best practices, and Alma’s standards.
• Monitor audits, risk protocols, and compliance efforts to proactively identify risks and uphold the highest operational standards.
• Serve as the operational lead for Alma’s documentation review program, translating strategic vision into phased, actionable workflows.
• Develop and optimize scalable processes that ensure compliant operational workflows and documentation standards.
• Collaborate with the COO to integrate operational quality efforts into company-wide operational systems and performance metrics.
• Partner with cross-functional leaders to align operational strategy with product, technology, and operations initiatives.
• Use performance data and audit trends to inform quality initiatives and provide strategic updates to executive stakeholders.
• Direct the Integrity Standards team in monitoring provider adherence to administrative and membership standards, including conduct and fraud monitoring.
• Guide the development and execution of protocols to detect and address deviations from Alma’s operational expectations.
• Review findings and recommendations from the team and ensure appropriate follow-up actions are taken.
• Work cross-functionally to implement corrective actions and long-term improvements.
• Provide coaching and professional development for team leaders, ensuring high team performance and engagement.
• Oversee resource planning and ensure effective internal and cross-functional communication.
• Collaborate with senior leadership to ensure operational initiatives support broader strategic priorities, including growth, technology adoption, and provider engagement.
• Partner with Product and Marketing teams to align rollout milestones with provider experience and operational capacity.
• Provide operational expertise to initiatives focused on workflow innovation, efficiency, and request fulfillment (e.g., medical record requests).

Director, Clinical Operations

Marketing Operations

• Own and optimize the martech stack, overseeing governance, day-to-day administration, and system health across tools like Marketo and Iterable
• Document tools, processes, and workflows to drive efficiency and improve collaboration across Marketing and Sales
• Support technology evaluations, implementations, and integrations, ensuring platforms are optimized and connected
• Build and maintain execution plans, workflows, and operational processes to translate strategy into action
• Manage marketing ops intake: oversee requests, prioritize projects, and balance quick-turn needs with long-term initiatives
• Analyze campaign and funnel data to surface insights and improve performance
• Manage relationships with agencies and contractors to ensure deliverables are on time and on brand
• Build collaborative relationships across Marketing, Sales, and Product teams; report to Director of Marketing Operations and enable go-to-market programs

Marketing Operations Manager

Product Designer

• Design and test new features which help prospective clients find mental health support which meets their needs, prioritizing an intuitive, supportive, and efficient user experience.
• Work closely and transparently with partners from Product, Engineering, Data and Marketing.
• Work iteratively, using A/B testing, research, and other tools to test hypotheses and solutions.
• Collaborate with other designers across the organization, particularly on the Care Finding Provider team, which represents the clinical side of our marketplace.
• Support therapy search experiences and create engaging, high-impact features to help clients find providers who are right for them.
• Report to the Senior Product Design Manager as part of the Care Finding domain.

Senior Product Designer, Care Finding

• (50%) Work across the stack and support complex initiatives in both the front and backend based on team need
• (30%) Plan complex projects with stakeholders and guide execution and delivery
• (15%) Own team quality practices and push for improvements
• (5%) Mentor other team members in thinking about the big picture, long term support plans, and building scalable and maintainable code
• Gain a deep understanding of what Alma clients, providers, and Insurance partners do, how they operate, and where their pain points are
• Design, develop, and implement maintainable and scalable product features using modern web technologies (React, Typescript, Python, Django, MySQL)
• Develop both internal and provider-facing tools and features around insurance eligibility and operational efficiency
• Collaborate with Alma managers, PMs, and designers to conceptualize and build solutions
• Ensure applications and services meet Alma's standards for software including performance, scalability, and security
• Have a strong hand in defining Alma's features, services, and architecture

Senior Full Stack Engineer, Insurance

Manager

• Manage all LOA processes, including FMLA, parental, medical, and other statutory/state leaves
• Serve as primary liaison with leave and disability vendors
• Oversee accommodations under ADA and other applicable laws, partnering with HRBPs and managers
• Administer life event changes, COBRA, and long-term disability benefits
• Oversee payroll audits and reporting to ensure accuracy in benefit deductions and contributions
• Ensure compliance with ERISA, ACA, COBRA, FMLA, ADA, HIPAA, and other applicable regulations
• Maintain and update benefit documentation, policies, and employee communications
• Manage and evaluate relationships with benefits vendors, brokers, and third-party administrators
• Partner with internal stakeholders (Payroll, HRIS, Legal) to ensure processes run smoothly
• Provide support for open enrollment, including testing, communications, and employee support
• Serve as an escalation point for complex employee benefits questions
• Support employees in navigating LOA, accommodations, and disability claims
• Ensure timely and accurate communication of benefit changes and programs
• Work closely with HRBPs, Payroll, Legal, and managers to ensure consistent application of policies

Benefits Manager

• Develop, maintain, and evolve compensation structures, pay bands, and incentive programs
• Conduct competitive benchmarking using tools like Radford/Pave to ensure market alignment
• Partner with HRBPs and business leaders to provide guidance on compensation decisions
• Lead compensation program budgeting, accruals, forecasting, and cost modeling
• Lead deep-dive analytics on utilization, compa-ratios, pay equity, and program effectiveness
• Build dashboards and reporting in Excel, Power BI, or other visualization tools
• Translate complex data into actionable insights for executive leadership
• Work alongside benefits teams to understand how health, wellness, retirement, and other programs complement compensation
• Articulate how compensation interacts with broader Total Rewards elements (benefits, recognition, well-being, time-off policies) to deliver a compelling EVP
• Ensure compensation recommendations are made in the context of the full rewards portfolio
• Support HRIS integrations for compensation, performance, and rewards processes
• Identify opportunities to streamline workflows through automation
• Bring forward innovative ideas for Total Rewards design and stay ahead of trends in AI, analytics, and compensation tech
• Propose strategies that balance market competitiveness, equity, and fiscal responsibility
• Administer and advise on equity compensation (stock options, RSUs), plan design and benchmarking
• Ensure compliance with pay transparency regulations and EEO reporting requirements
• Manage critical work streams while partnering with stakeholders such as finance, legal, talent acquisition and business leaders

Senior Manager, Total Rewards

Support Engineer

• Reduce Level 1 support load for Solutions Engineering by handling first-line technical requests
• Act as key technical point of contact for merchants and partners, ensuring fast, reliable support
• Handle Level 1 technical support tickets across APIs, web front-end & back-end, databases, and logs
• Diagnose and troubleshoot technical issues across APIs, web platforms, databases, and logs
• Escalate complex issues effectively to the appropriate engineering or product squads
• Maintain, update, and improve internal and external documentation and processes
• Contribute insights and feedback to help optimize products and workflows
• Collaborate with Sales, Product, Engineering, Merchant/Consumer Care to ensure seamless support
• Improve reporting frameworks to monitor Engineering support activities
• Drive continuous improvement initiatives to optimize support management, processes and tooling

Tech Support Engineer

Product Marketing

• Own the go-to-market strategy across Alma’s full product portfolio, shaping long-term vision for positioning, launching, and growing offerings
• Report to the SVP of Marketing and drive transformative change balancing market strategies with operational execution for immediate and sustained growth
• Lead, mentor, and scale a high-performing product marketing team and foster a culture of impact and accountability
• Define the company’s market research priorities and oversee a dedicated product marketing researcher to ensure insights inform innovation and product roadmaps
• Drive cross-functional alignment with leaders across Marketing, Product, Sales, Operations, and CX to champion GTM excellence and create a seamless customer experience
• Measure and optimize impact using performance data and financial insights to guide decisions and allocate resources effectively
• Anticipate and mitigate risks, adapting strategies in response to shifting market conditions, competitive pressures, and emerging opportunities
• Own and lead high-impact strategic initiatives that align with key company objectives, and design scalable content strategies to deepen market penetration and reinforce Alma’s position as an indispensable partner for mental health providers

Senior Director, Product Marketing

Art Director

• Reporting into the SVP of Brand & Marketing
• Guide the creative vision and strategy to continually evolve look and feel and shaping our voice across channels, ensuring brand consistency and resonance across owned and paid channels, as well as integrated brand campaigns
• Champion bold ideas and and creative approaches to expressing the Alma story and more deeply connecting with our different audiences (therapists, clients, payers and employers)
• Provide strategic direction and leadership to a team of designers, copywriters, and creative project managers, fostering an environment of creativity, innovation, and collaboration
• Partner with Creative Project Managers to oversee the end-to-end creative process, ensuring alignment with the brand vision and a team that works smarter not harder
• Partner with Creative Project Managers to oversee relationships with external agencies, freelancers, and other external vendors to ensure high-quality, on-brand execution of creative
• Partner with Product Design to maintain brand cohesion across Marketing and Product surfaces
• Maintain a strong understanding of our audiences, market trends, and competitor landscape as well as the Alma product and customer experiences to inform creative work

Senior Creative Director

• Craft intuitive tools that help mental health providers navigate insurance eligibility and claims processing with ease, while building supportive experiences for internal teams and clients
• Partner closely with Product Managers, Engineering Managers, and our Lead Product Designer across multiple squads to iteratively solve challenging problems in the insurance space.
• Lead the design of scalable, intuitive user experiences across devices that make it easier for providers to submit and track claims, and for clients to better understand their coverage.
• Apply service design and systems thinking to create higher-impact, cost-saving workflows that improve how Alma processes claims and how internal teams operate.
• Understand and advocate for user needs by driving research activities, including interviews, surveys, and usability testing.
• Share ideas early and often through sketches, wireframes, prototypes, and design reviews to foster alignment and collaboration.
• Collaborate cross-functionally and across teams, such as Ops, Product Marketing and Analytics, in a highly agile, iterative environment to deliver efficient and valuable solutions.
• Contribute to Alma’s design system and best practices, helping elevate product design as a function within the company.

Senior Product Designer, Insurance

Sales Operations Manager

• Lead and delegate across the Sales Operations team as well as be a hands-on individual contributor.
• Oversee the administration, configuration, and optimization of Salesforce and other sales tools (Salesloft, Gong, Chili Piper).
• Work with and influence cross-functional teams including Marketing, Success, Finance, to implement strategies to improve revenue generation.
• Lead projects from ideation to execution to improve the revenue processes.
• Implement tools and enable integrations that support revenue teams.
• Ensure accurate and up-to-date data, providing the foundation for effective growth strategies.
• Analyze sales performance data to identify trends, challenges, and opportunities; provide actionable insights that support decision-making.
• Partner with Sales leadership to identify opportunities to simplify the sales process through optimization and automation.
• Own operational tasks to enable growth processes and support end users for sales tools matters.
• Report to the Senior Director of Sales Operations and collaborate across Marketing, Operations, and Finance.

Director

• Lead Alma's platform transformation, owning the platform roadmap and accelerating delivery of customer value.
• Increase developer productivity and satisfaction through platform improvements and pervasive adoption of AI-powered solutions; drive improvements in DORA metrics.
• Optimize infrastructure and operational excellence, including strategic cost optimization and architectural rollouts to improve speed, quality, and scalability.
• Champion an AI-first, data-driven culture with consistent use of DORA metrics and KPIs to inform decisions.
• Act as a force multiplier for the CTO, orchestrating strategic and operational initiatives and influencing stakeholders at all levels.
• Directly manage Infra and DevX platform teams and guide the build-out of a software platform group.
• Collaborate cross-functionally with Engineering, InfoSec, IT, and Product; present platform strategies and roadmaps to stakeholders.
• Organize departmental skill development activities and drive financial and resource analysis to identify efficiency opportunities.

Senior Director, Platform

Backend Engineer

We're seeking an exceptional and ambitious Backend engineer who thrives in high-intensity environment with lots of unsolved challenges and wants to build something revolutionary.
Our team moves fast, works hard and solves big problems. We're focused on rapid execution and creating outsized impact in the legal space.
Backed by leading VCs such as Bling Capital, Forerunner, Village Global, NFX, Conviction, MVP Ventures, NEA and Silkroad Innovation Hub, Alma is on a mission to forever change immigration for the better!
We're focused on simplifying complex immigration processes for companies and individuals, and disrupting $10b market that has never seen an amazing product!
The founding team has an extensive background in the legal industry, consulting, and building ML platforms.

Data Scientist

• Apply analytics and machine learning to advance Alma’s capabilities in Revenue Cycle Management (RCM)
• Full-stack role with emphasis in both analytics and machine learning
• Generate insights through deep-dive analysis to inform strategy and prioritization
• Improve the performance of RCM processes by building and launching machine learning models such as insurance eligibility prediction
• Define metrics and create dashboards to measure product performance
• Design, execute, and analyze A/B testing experiments to measure model performance and validate product hypotheses
• Collaborate with product, engineering, and marketing stakeholders to define the product roadmap
• Identify opportunities and initiate new data science projects that drive company OKRs
• Communicate technical insights effectively to influence decision-making