Allstate

Architect

• Analyzing, understanding and recovery of the organization's current business processes, goals, and objectives.
• Identifying opportunities for improvement, optimization, and reuse within the business architecture while adhering to design principles and user experience.
• Translating business requirements into technical specifications and guiding the implementation of initiative.
• Ensure execution of initiatives, proactively engaging with field stakeholder groups to collect insights and feedback.
• Developing and maintaining business architecture models, frameworks, and roadmaps.

Business Architect Lead Consultant

Claims Specialist

• Demonstrates sound estimating fundamentals to create estimates of damages on 1st and 3rd party material damage losses
• Demonstrates basic understanding of the content of all policy types written by the company
• Negotiates settlements, makes settlement payments and documents all activities in the file within authority limits
• Applies sound understanding of regulatory compliance and fair claims practices
• Builds functional relationships with both internal and external customers

Field Auto Claims Analyst III

General Counsel

• Provide advice and counsel to the Claims Department when legal issues or questions arise
• Provide advice on claims and large losses that have potential extracontractual or bad faith legal exposure
• Provide training and education to the Claims Organization on emerging legal trends
• Work with business colleagues to develop recommendations related to claims handling
• Deliver legal counsel on high-exposure insurance claims and prepare attorney conditional demand responses

Claims Counsel, Law and Regulation

Administrative Assistant

• Provide administrative and case support to Client Legal Services attorneys
• Coordinate and schedule Examinations Under Oath (EUOs)
• Manage high-volume calendaring including scheduling, rescheduling, and closing out events
• Maintain compliance with TeamConnect and other task-based systems
• Enter and manage case data including pleadings, motions, correspondence, and EUO documentation
• Prepare and track correspondence and maintain proof of delivery for required communications
• Maintain accurate and organized case files and documentation of tasks and activities
• Ensure adherence to established processes and service-level timelines with Claims partners
• Communicate with attorneys, internal stakeholders, and external parties regarding case coordination
• Handle confidential information and complete administrative tasks accurately and timely

Legal Administrative Assistant

Incident Response Analyst

• Conduct daily case reviews and escalate incidents lacking timely or adequate response.
• Prioritize, monitor, & escalate security events based on severity and criticality.
• Triage alerts and generate cases for valid, actionable threats.
• Maintain detailed case notes and escalate unresolved or high-risk incidents.
• Follow detailed operational process and procedures to appropriately analyze, escalate, and assist in remediation of critical information security incidents.
• Document all incidents, investigative actions, and outcomes thoroughly.
• Develop and refine standard operating procedures and workflows based on alert reviews and team feedback.
• Coordinate required actions and communications as directed by incident response plans and leadership.
• Work closely with GSFC teams to enrich incident data and support comprehensive analysis.
• Communicate effectively with stakeholders and employees regarding case status and findings.
• Stay informed on emerging cybersecurity threats, trends, and technologies.

Level 2 Incident Response Analyst

Security Engineer

• Lead collaboration efforts with product owners and stakeholders to define user stories and translate business requirements into scalable technical solutions using industry’s best practices and modern technologies.
• Drive project execution by managing timelines, proactively addressing challenges, and contributing both independently and as a senior member of cross-functional teams.
• Develop secure, maintainable, and high-performance code that meets all functional and non-functional requirements, ensuring alignment with stakeholder expectations and quality standards.
• Deliver enterprise-grade software solutions in compliance with established release and change management protocols.
• Perform advanced automation and web development across multiple languages and platforms, providing technical leadership and mentoring to junior developers as needed.
• Architect and implement CI/CD pipelines, integrating source control, automated testing, and deployment workflows for both on-premises and cloud-based environments.

Service Consultant, Automation Enablement, Security Engineer Expert

Product Manager

• Contribute to the vision, roadmap, and long-term strategy for the Amazon Connect platform, aligning with enterprise customer experience and operational objectives.
• Collaborate with fellow Product Managers to manage the full lifecycle of Amazon Connect capabilities, from intake and discovery through launch and ongoing optimization.
• Provide recommendations to leadership to guide platform investment and prioritization decisions based on customer impact and operational value.
• Act as a platform steward to ensure capabilities are implemented consistently and in alignment with enterprise standards.
• Translate business needs into prioritized platform initiatives, epics, user stories, and acceptance criteria.
• Partner with Agile/Scrum teams, IT, and vendor partners to deliver high-quality platform enhancements.
• Review delivered functionality and provide feedback to ensure outcomes meet business and customer experience objectives.
• Serve as a knowledgeable point of contact for Amazon Connect platform capabilities, including call flows, routing strategies, and self-service experiences.
• Provide functional guidance on platform administration, configuration, and environment management.
• Partner with Quality Management, Reporting, Analytics, Workforce Management, and outbound dialing teams to ensure platform alignment with operational goals.
• Participate in discovery and pilot initiatives to validate new Amazon Connect features and enhancements.
• Stay informed on Amazon Connect roadmap updates and contact center trends, including AI-driven self-service and agent assistance.
• Recommend adoption of emerging platform and AI capabilities based on business value and readiness.
• Help define and track key performance indicators across the Amazon Connect platform.
• Collaborate with analytics teams to derive actionable insights from reporting, call journey data, and quality results.
• Support pilots and A/B testing to measure the impact of platform changes prior to enterprise rollout.
• Partner with IT, compliance, legal, and security teams to ensure adherence to regulatory and data protection requirements.
• Align platform capabilities with Workforce Management, Quality Management, and Analytics teams.
• Contribute to training, documentation, and change management efforts supporting platform enhancements.

Product Manager – Technical, Amazon Connect Platform

Cloud Engineer

• Act as a full stack engineer who builds and operates the cloud application development and hosting platforms for Allstate.
• Own, develop, implement, and operate Allstate’s Cloud platforms.
• Serve as a technical solutions expert within our AI solutions team.
• Collaborate with strategic product teams to define their AI strategy and prioritize use cases.
• Split time evenly in executing operational tasks and engineering new solutions.

Lead AI Cloud Platform Engineer

Business Analyst

• Gather and document business and operational requirements for technology solutions within the legal department.
• Identify and implement automation business solutions using SharePoint, Power Automate, and Power Apps.
• Collaborate with legal teams to assess technology needs and enhance systems like TeamConnect.
• Analyze and optimize existing legal processes through data-driven insights.
• Act as a liaison between business stakeholders and IT teams to ensure successful implementation of technology solutions.

IT Business Analyst Consultant II

Business Operations

• Support team operations by completing a variety of tasks and projects across diverse responsibilities
• Manage multiple projects simultaneously by prioritizing tasks, balancing deadlines, and maintaining strong time‑management practices
• Manage, edit, and optimize SharePoint sites, ensuring content is current, user‑friendly, and aligned with organizational standards
• Presents facts and information regarding project details
• Gathers and analyzes business and stakeholder requirements
• Make recommendations about business practices regarding current projects that will simplify, automate, streamline business processes that will improve business outcomes

Business Process Consultant I

Backend Engineer

• Design, build, and enhance full stack software products
• Design and implement testing strategies to validate acceptance criteria
• Practice pair programming and test-driven development (TDD) as part of daily engineering work
• Establish and maintain CI/CD pipelines
• Collaborate with the team on system and application design
• Actively engage in daily standups, cross-site collaboration, and product team ceremonies
• Provide production support for software products
• Share knowledge and contribute to the growth of team and organizational engineering practices
• Contribute to retrospectives, identifying actionable improvements for the team and product

Product Engineer, Java Spring Boot - Full Stack

• As a Senior AI Cloud Platform Engineer, you'll act as a full stack engineer who builds and operates the cloud application development and hosting platforms for Allstate
• You'll have primary accountability of owning, developing, implementing and operating GenAI Cloud platforms
• This role will also encompass developing, building, administering, and deploying self-service tools that enable Allstate developers to build, deploy and operate artificial intelligence applications to solve our most complex business challenges
• You'll also be applying GenAI Engineering skills, spending part of your time working in a paired-programming team and collaborating with different team members
• Your time will be split evenly in executing operational tasks to maintain the platform and servicing customer requests and engineering new solutions to automate the build and operational tasks
• You'll serve as pair anchors, being an advocate of paired programming, test-driven development, infrastructure engineering and continuous delivery on the team

Senior AI Cloud Platform Engineer

Sales

• Work with the Sales Optimization Leader to pull and analyze sales and performance data!
• Support development of dashboards, reporting, and insights
• Assist with identifying and documenting process efficiencies.
• Support administration, tracking, and analysis of AFGP sales incentives.
• Contribute to ongoing sales workstreams and special projects.
• Document sales processes and best practices.
• Provide ad hoc analytical and operational support to Sales leadership.
• Sales data extraction, validation, and reporting support
• Assistance with documenting and improving sales processes.
• Support our AI-enabled sales optimization and process efficiency.
• Use approved AI tools to identify trends, outliers, and performance drivers.
• Support analysis of sales behaviors and incentive effectiveness (e.g., AFGP)
• Translate AI-generated insights into usable summaries for sales leaders.

Sales Optimization Apprentice

Solutions Engineer

• Manage, administer, and implement engineering best practices
• Contribute to detailed Data Protection infrastructure design as well as implementation
• Responsible for lifecycle management and development of new capabilities
• Act as the SME for all internal client needs
• Maintain a relationship with Data Protection vendors and recommend new capabilities

Infrastructure Solutions Engineer – Lead Consultant

Consultant

• Process and verify data in alignment with business requirements and established guidelines
• Prepare management and operational reports that support strong decision-making
• Assist the Team Leader on special initiatives and cross-department projects
• Support operational efficiency and process-improvement efforts
• Recommend enhancements that improve workflows and create cost-saving opportunities
• Meet deadlines while helping train and support less-experienced team members
• Coordinate filing schedules and assist with filing preparation activities