Allstate

Customer Support

• Handle moderate to complex customer inquiries with professionalism, accuracy, and empathy
• Process policy changes and service requests while ensuring proper documentation in internal systems
• Explain policy details and customer documentation clearly, including follow‑ups and next steps
• Resolve routine, complex, and unique questions while striving for first‑call resolution
• Stay current on marketing campaigns and respond confidently to related inquiries
• Identify potential cross‑sell opportunities when appropriate
• Actively listen, ask thoughtful questions, and demonstrate compassion—especially in sensitive or challenging customer situations
• Collaborate with internal teams to ensure a seamless customer experience

Customer Service Associate III

Security Engineer

• Lead and manage a global engineering team of engineers, overseeing recruitment, onboarding, regular one-on-one meetings, performance reviews, and career development.
• Inspire and influence peers, direct reports, and stakeholders to achieve business objectives and embrace change.
• Influence and innovate new solutions to challenging security problems.
• Embrace approach of making collaborative, fast, local decisions; then course correct as/if needed (test/learn/iterate).
• Provide meaningful/thoughtful feedback on others as requested.
• Facilitate and participate in agile ceremonies, including daily standups, inception and iteration planning, backlog refinement, and retrospectives.
• Collaborate closely with product managers to ensure technical input informs product scope and delivery.
• Partner in collaboration and strategy alignment across product portfolios (cross-product) in partnership with product managers, other peers and key stakeholders with the customer needs and wants in mind.
• Actively contribute to software development efforts, writing, reviewing, and guiding code to ensure high-quality, scalable, and secure implementations.
• Balance technical leadership with hands-on coding to drive project success and mentor the team through example.
• Serve as an expert in the domain of information security engineering.
• Participate in the effort of shaping the architecture and design of the product; actively helps the team in choosing the right technology, solving technical problems, Satisfy all administrative-type requirements such as timesheets, performance management process, annual compliance, security training, etc.

Managing Engineer – Security

Full-stack Engineer

• Deliver high impact, LLM enabled solutions with a focus on quality, scalability, and long-term sustainability.
• Help define, champion, and evolve best practices for AI driven development across the engineering organization.
• Collaborate cross functionally, proactively identifying opportunities to support teams and improve shared systems.
• Lead by example through technical influence, mentorship, and confident knowledge sharing across teams.
• Reinforce a team first mindset where outcomes, learning, and ownership are shared.

Customer Service Associate III

Managing Engineer – Security

Mid – Senior Full Stack Software Engineer, LLM Application Development