Customer Service Associate III
Allstate
full-time
Posted on:
Location Type: Hybrid
Location: Uniondale • New York • United States
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About the role
- Handle moderate to complex customer inquiries with professionalism, accuracy, and empathy
- Process policy changes and service requests while ensuring proper documentation in internal systems
- Explain policy details and customer documentation clearly, including follow‑ups and next steps
- Resolve routine, complex, and unique questions while striving for first‑call resolution
- Stay current on marketing campaigns and respond confidently to related inquiries
- Identify potential cross‑sell opportunities when appropriate
- Actively listen, ask thoughtful questions, and demonstrate compassion—especially in sensitive or challenging customer situations
- Collaborate with internal teams to ensure a seamless customer experience
Requirements
- Strong verbal and written communication skills
- Ability to work independently while managing multiple priorities
- Highly organized and detail‑oriented (there’s a lot to learn!)
- Patience, empathy, and professionalism when working with diverse customer needs
- Comfort handling complex or occasionally difficult conversations
Benefits
- Hybrid flexibility that supports work‑life balance
- A tenured, close‑knit team that’s welcoming, collaborative, and genuinely enjoys working together
- A beautiful, modern office space with free snacks and refreshments
- A team‑oriented culture where your contributions are valued and supported
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
verbal communicationwritten communicationorganizational skillsdetail-orientedpatienceempathyprofessionalismactive listeningproblem-solvingcollaboration