Allstate

Knowledge Management Consultant II

Allstate

full-time

Posted on:

Location Type: Remote

Location: Alaska • California • United States

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About the role

  • Responsible for knowledge quality including various processes and standards
  • Partners with content owners to determine the best way to present information to end-users and ensure both readability and searchability, while identifying ways to support embedding knowledge management into existing processes and strategies
  • Ensures consistent look and feel, and modern delivery/standards of all content and resources
  • Monitors metrics and provides reports, as well as enhances content based on data
  • Responsible for onboarding and training new users, and growing engagement and training support
  • Assist with the implementation of the knowledge management strategy
  • Responsible for ensuring content adheres to defined and documented standards and guiding principles.

Requirements

  • 2+ years of experience in knowledge management or related field
  • Technical writing skills and the ability to translate complex, specialized information into clear, accurate and usable instructions or explanations
  • Experience developing and publishing knowledge content
  • Familiarity with modern content delivery standards and best practices
  • Ability to ensure readability and searchability of content
  • Experience using metrics and user feedback to improve content
  • Strong written and verbal communication skills
  • Experience onboarding and training users on knowledge platforms
  • Ability to work collaboratively with stakeholders in a remote environment
  • Detail-oriented with strong organizational skills.
Benefits
  • Joining our team isn’t just a job — it’s an opportunity.
  • One that takes your skills and pushes them to the next level.
  • One that encourages you to challenge the status quo.
  • One where you can shape the future of protection while supporting causes that mean the most to you.
  • Joining our team means being part of something bigger – a winning team making a meaningful impact.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
knowledge managementtechnical writingcontent developmentcontent publishingcontent delivery standardsreadabilitysearchabilitymetrics analysisuser feedbackonboarding
Soft Skills
strong written communicationstrong verbal communicationcollaborationorganizational skillsdetail-orientedtraining supportengagement growth