Provides operational leadership and direction to a capable team of Claim Advisors, Accident Benefits and ensures their cooperation to successfully meet both Allstate Canada Group and the Claim Department performance requirements
Provide detailed analysis that recognizes individual and team opportunities to positively impact Allstate Canada Group financial performance within appropriate claim performance metrics and adverse trends.
Building plans to capitalize on the opportunities and reduce adverse risks.
Develop employees and their abilities by providing appropriate coaching and feedback in preparation for developmental & career opportunities
Recommend, implement, and maintain an optimal organization design within the team, including alignment of roles, accountabilities and authorities and alignment of tasks within the region to deliver on the strategy
Actively look for ways to improve customer service, efficiencies, employee engagement and cost containment through Continuous Improvement methodologies
Collaboration with the Departments Claim Managers to drive and deliver on departmental objectives
Ensure performance and development plans are in place for all direct report employees
Provide ongoing direction to the team to achieve targets
Participate in Talent Pool Assessments

Requirements

Minimum 3-4 years of Casualty Claim experience in Accident Benefits
Strong people leadership/management experience required
Enrolled in, or completion of, CIP designation is preferred.
Advanced MS Office knowledge, especially in Excel
Advanced knowledge of business technology systems
Advance knowledge of Legal and Regulatory requirements such as Provincial Insurance Acts
Bonus Qualifications: Strong working knowledge of foundational management systems; Continuous Improvement, Agile, Change Management
Working knowledge of Tableau would be considered an asset

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

Casualty Claim experienceAccident BenefitsContinuous ImprovementAgileChange ManagementAdvanced MS OfficeExcelBusiness technology systemsLegal requirementsRegulatory requirements

Soft skills

LeadershipManagementCoachingFeedbackCollaborationCustomer serviceEmployee engagementCost containmentPerformance managementTeam development

Certifications

CIP designation