Allpress Espresso

Coffee Education Partner

Allpress Espresso

full-time

Posted on:

Location Type: Hybrid

Location: Collingwood • Australia

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About the role

  • Deliver exceptional coffee training
  • Run Allpress training programs including Perfect Cup, milk workshops and open barista sessions
  • Deliver on-site training for cafés to improve workflow, consistency and service
  • Tailor sessions for everyone from beginner baristas to experienced café owners
  • Identify training opportunities and skill gaps within customer teams
  • Maintain training records, CRM notes and follow-up actions
  • Support seasonal programs and product launches through tastings and training sessions
  • Build strong customer partnerships
  • Visit customers regularly to support their coffee quality and business success
  • Act as a trusted advisor and brand ambassador for Allpress
  • Work closely with the Regional Customer Manager to support customer retention and growth
  • Help cafés identify opportunities through training, new products and retail offerings
  • Support new customer onboarding and change-of-ownership transitions
  • Support equipment and technical performance
  • Diagnose basic machine and grinder issues during training or customer visits
  • Perform minor maintenance tasks and adjustments when required
  • Work closely with the technical team to ensure equipment supports coffee quality
  • Help customers maintain best-practice setup and workflow
  • Collaborate with Sales, Technical and Customer Service teams to deliver a seamless customer experience
  • Assist with customer events, tastings and brand activations
  • Share insights from the field to support regional strategy and opportunities

Requirements

  • Strong barista experience with deep specialty coffee knowledge
  • Experience delivering coffee training or mentoring others
  • Excellent communication and presentation skills
  • Confidence building relationships with café owners and teams
  • Strong organisational skills and attention to detail
  • A proactive, solutions-focused mindset
  • Ability to travel across Victoria for customer visits and training sessions
  • Technical coffee equipment knowledge is a bonus, but training will be provided.
Benefits
  • Unlimited coffee at work plus beans to take home weekly
  • A wellbeing allowance
  • A free and confidential Employee Assistance Program
  • Learning and development opportunities
  • Genuine career growth within a global coffee business
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
coffee trainingbarista experiencespecialty coffee knowledgetechnical coffee equipment knowledgeworkflow improvementcustomer onboardingmachine diagnosticsminor maintenance taskstraining program deliverycustomer retention strategies
Soft Skills
communication skillspresentation skillsrelationship buildingorganisational skillsattention to detailproactive mindsetsolutions-focused mindsetcollaborationcustomer partnershipmentoring