Allpress Espresso

Manager

• Build strong customer relationships
• Act as the main contact for Allpress customers in Northern NSW and the Mid North Coast
• Visit cafés regularly to support their success and maintain strong relationships
• Work with customers to understand their business goals and growth opportunities
• Support retention by proactively identifying opportunities for improvement and support
• Support customer growth and performance
• Monitor customer performance and identify opportunities to grow sales and engagement
• Work with customers to develop joint business plans and long-term partnerships
• Support new site onboarding and ownership transitions
• Assist with customer events and brand activations
• Deliver customer training and support
• Provide training and guidance to café teams on coffee preparation and service standards
• Support the development of training initiatives that improve coffee quality and customer experience
• Share product knowledge and updates with customers
• Coordinate service and distribution
• Support day-to-day distribution coordination to ensure reliable deliveries
• Liaise with roastery and production teams on stock levels and requirements
• Ensure grinding, packing and dispatch meet Allpress quality standards
• Support efficient order management and customer service processes
• Work collaboratively across the business
• Partner with Sales, Technical, Training, Customer Service and Marketing teams
• Support regional campaigns, events and customer engagement initiatives
• Share customer insights and feedback with the wider business

Customer Manager

Affiliate Manager

• Deliver exceptional coffee training
• Run Allpress training programs including Perfect Cup, milk workshops and open barista sessions
• Deliver on-site training for cafés to improve workflow, consistency and service
• Tailor sessions for everyone from beginner baristas to experienced café owners
• Identify training opportunities and skill gaps within customer teams
• Maintain training records, CRM notes and follow-up actions
• Support seasonal programs and product launches through tastings and training sessions
• Build strong customer partnerships
• Visit customers regularly to support their coffee quality and business success
• Act as a trusted advisor and brand ambassador for Allpress
• Work closely with the Regional Customer Manager to support customer retention and growth
• Help cafés identify opportunities through training, new products and retail offerings
• Support new customer onboarding and change-of-ownership transitions
• Support equipment and technical performance
• Diagnose basic machine and grinder issues during training or customer visits
• Perform minor maintenance tasks and adjustments when required
• Work closely with the technical team to ensure equipment supports coffee quality
• Help customers maintain best-practice setup and workflow
• Collaborate with Sales, Technical and Customer Service teams to deliver a seamless customer experience
• Assist with customer events, tastings and brand activations
• Share insights from the field to support regional strategy and opportunities

Customer Manager

Coffee Education Partner