Alloy Partners

Implementation Specialist

• Lead client onboarding and implementation from kickoff through successful launch.
• Develop strong relationships with client stakeholders and become their primary point of contact.
• Guide clients in using the Swift Scheduling Copilot and ensuring excellent adoption.
• Conduct regular check-ins to measure adoption, gather feedback, and identify opportunities for improvement.
• Coordinate with Product and Engineering to resolve issues and communicate client priorities.
• Proactively identify risks to adoption and develop action plans before they become problems.
• Ensure clients achieve measurable operational improvements and an outstanding user experience.
• Monitoring message volume (between Swift users) for problems and responding promptly to both Product/Technology and users.
• Being onsite at client facilities (hospitals) for implementation periods and periodically for in-person meetings.
• Design and continuously improve our onboarding methodology.
• Create implementation playbooks, templates, and client-facing resources.
• Develop repeatable processes that scale as our client base grows.
• Define and track client health metrics and operational KPIs.
• Build dashboards and reporting that help us understand client success.
• Document standard operating procedures and internal best practices.
• Identify opportunities to automate repetitive work using AI and software tools.
• Recommend improvements to internal workflows that increase consistency and efficiency.
• Identify recurring client challenges and recommend scalable solutions.
• Synthesize client feedback into actionable product insights.
• Partner closely with Product and Engineering to improve usability and workflows.
• Help define what “great client experience” looks like and continuously raise the bar.

Manager, Client Implementation – Healthcare Workforce AI

Events

• Execute the design partnership — navigate clinical, IT, legal, and procurement stakeholders to build, deploy, and validate the MVP in pilot ICU units, and convert the design partner relationship to a commercial agreement
• Recruit and partner with a technical co-founder with expertise in computer vision, ambient AI, and healthcare platform engineering to build and evolve the product
• Develop and execute a go-to-market strategy targeting academic medical centers and large regional health systems, building a pipeline beyond the initial design partner that supports a Seed fundraise within 18-24 months
• Own the operational budget and manage burn rate and runway, aligning available resources to key business milestones
• Create and execute a fundraising strategy to drive interest from outside venture investors at the Seed stage and beyond
• Build a thoughtful organizational hiring plan and recruit, retain, and develop world-class talent against it
• Assist the technical co-founder in defining, evaluating, and evolving the product roadmap by translating customer insights into product priorities
• Develop a framework for building relationships across hospital systems, specifically with CNOs, Quality Officers, and Infection Prevention leadership, including channel partners that can extend StealthCo’s reach
• Report progress on strategic goals to the Board of Directors and corporate stakeholders
• Build a company culture with articulated values that attracts exceptional people and enables a strong, trust-based relationship with the founding team

Manager, Client Implementation – Healthcare Workforce AI

CEO and Co-Founder – Ambient AI for Infection Prevention