Manager, Client Implementation – Healthcare Workforce AI

Alloy Partners

Manager of Client Implementation and Experience driving client success for healthcare AI startup. Leading onboarding and operational processes to improve client outcomes and satisfaction.

Posted 7/10/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $73,000 - $86,000 per yearWebsite

Tech Stack

Tools & technologies

PMPSwift

About the role

Key responsibilities & impact

Lead client onboarding and implementation from kickoff through successful launch.
Develop strong relationships with client stakeholders and become their primary point of contact.
Guide clients in using the Swift Scheduling Copilot and ensuring excellent adoption.
Conduct regular check-ins to measure adoption, gather feedback, and identify opportunities for improvement.
Coordinate with Product and Engineering to resolve issues and communicate client priorities.
Proactively identify risks to adoption and develop action plans before they become problems.
Ensure clients achieve measurable operational improvements and an outstanding user experience.
Monitoring message volume (between Swift users) for problems and responding promptly to both Product/Technology and users.
Being onsite at client facilities (hospitals) for implementation periods and periodically for in-person meetings.
Design and continuously improve our onboarding methodology.
Create implementation playbooks, templates, and client-facing resources.
Develop repeatable processes that scale as our client base grows.
Define and track client health metrics and operational KPIs.
Build dashboards and reporting that help us understand client success.
Document standard operating procedures and internal best practices.
Identify opportunities to automate repetitive work using AI and software tools.
Recommend improvements to internal workflows that increase consistency and efficiency.
Identify recurring client challenges and recommend scalable solutions.
Synthesize client feedback into actionable product insights.
Partner closely with Product and Engineering to improve usability and workflows.
Help define what “great client experience” looks like and continuously raise the bar.

Requirements

What you’ll need

Bring experience in Account Management, Client Implementation, Consulting, Program Management, Healthcare Operations, or another client-facing operational role.
Be based in the Greater Atlanta, GA area and able to work remotely while supporting onsite client engagements as needed.
Be available for periodic meetings at Swift's Tech Square office (via Catalyst by Wellstar).
Have a passion for solving complex problems and continuously improving processes.
Take initiative to create and optimize workflows rather than waiting for direction.
Enjoy building strong relationships with clients and collaborating across internal teams.
Think strategically to design scalable programs while also leading hands-on client implementations.
Communicate confidently with executive stakeholders, clinicians, operational leaders, and technical teams.
Be highly organized, adaptable, and comfortable managing multiple priorities.
Thrive in a collaborative, high-growth startup environment where flexibility and ownership are valued.
4–8 years of experience in SaaS, healthcare technology, consulting, implementation, account management, or another client-facing operations role (healthcare technology experience strongly preferred).
Bachelor's degree or equivalent professional experience; Project Management certification (PMP or similar) is a plus.
Proven experience leading client onboarding, implementation, or deployment projects.
Demonstrated success designing, implementing, and improving operational processes.
Strong project and/or program management skills with the ability to manage multiple initiatives simultaneously.
Experience collaborating cross-functionally with Product, Engineering, and Customer Success teams.
Proficiency with CRM systems, project management platforms, and Microsoft Office applications, including Excel and PowerPoint.
Experience in healthcare operations, digital health, or healthcare technology is highly desirable.

Benefits

Comp & perks

Base salary of $73,000 - $86,000 (depending on skills and experience), plus commission per full contract renewal,
Competitive health benefits package
Equity

ATS Keywords

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Hard Skills & Tools

Operational Process ImprovementClient Health Metrics TrackingDashboard CreationWorkflow AutomationImplementation Playbook Development

Soft Skills

Relationship BuildingStrategic ThinkingProblem SolvingAdaptabilityCollaboration

Certifications

Project Management CertificationPMP