Alloy

Financial Planning and Analysis

• Support daily administrative and financial routines of the company;
• Data entry and verification in spreadsheets and systems;
• Organization and filing of documents;
• Assist with accounts payable and accounts receivable control;
• Issuance and verification of invoices;
• Support communication with suppliers and clients;
• Assist with bank reconciliations and internal controls.

Finance Intern – Administrative

Customer Success Manager

• Provide customer support, assisting with day-to-day inquiries and requests.
• Support implementation processes and system adoption.
• Conduct system training sessions with customers.
• Monitor customers’ use of the solution, ensuring a positive experience and retention.
• Record support interactions and communications in the internal system.
• Identify potential customer issues and escalate to the appropriate team when necessary.

Customer Success Assistant, CS

Sales Engineer

• Develop and execute strategic sales plans to achieve revenue goals and grow market share.
• Actively manage and grow assigned accounts through regular customer visits and ongoing engagement.
• Identify and develop new customer relationships within the assigned territory.
• Generate RFQs by identifying customer needs and application requirements.
• Negotiate pricing and close sales opportunities.
• Recognize and communicate new products or application development opportunities to management.
• Attend and represent Alloy Engineering at trade shows and industry events.
• Build and maintain strong relationships with plant engineers, project managers, and procurement teams.
• Understand both stated and unstated customer needs and position Alloy Engineering’s solutions accordingly.
• Resolve customer issues and complaints in a timely and professional manner.
• Maintain accurate customer activity, pipeline, and documentation within CRM tools.
• Work closely with engineering, production, and sales support teams to align customer requirements with fabrication capabilities.
• Read and interpret mechanical drawings and blueprints to support solution selling.
• Stay informed on industry trends, market conditions, and competitor activity.

Sales Engineer – Custom Metal Fabrication

Customer Support

• Support the system implementation process by performing configurations, parameterizations, and validations according to team guidance;
• Provide first-level technical support to internal and external users, resolving inquiries and incidents related to the system;
• Log, track, and close technical tickets, ensuring organization and adherence to established deadlines;
• Validate and catalogue errors identified on the platform, gathering evidence and the information necessary for analysis;
• Escalate technical issues to the responsible department (e.g., the development team), monitoring the status until resolution;
• Document processes, support interactions, and applied solutions;
• Contribute improvement suggestions based on recurring issues identified in support.

Customer Support Assistant

Business Development Rep

• Hunt & Close: Take the initiative to identify and secure new business opportunities.
• Be the Expert: Deliver compelling technical presentations and demonstrations that establish Thermcraft as the go-to choice in the industry.
• Own the Strategy: Craft and execute territory plans focused on high-growth potential and robust ROI, ensuring your approach is both innovative and effective.
• Collaborate to Win: Work closely with our internal engineering and production teams, leveraging their expertise to create winning proposals.

Business Development Manager – East Coast

• Identify and capture market opportunities for custom-engineered metal fabrications within the Aerospace, Chemical Processing, and Automotive sectors
• Maintain and scale long-term relationships with Engineers, Project Managers, and Procurement Departments
• Translate complex customer requirements into RFQs; collaborate with internal engineering teams to ensure fabrication feasibility
• Execute a strategic sales plan for the Eastern US territory, maintaining a high-activity pipeline in the CRM
• Monitor industry trends in heat treating, primary metals, and general industrial manufacturing
• Promote solutions involving Nickel, Hastelloy, Inconel, Incoloy, and Stainless Steel
• Drive sales for ASME Heat Exchangers, Pressure Vessels, Furnace Muffles, and Industrial Fans/Blowers

Finance Intern – Administrative

Customer Success Assistant, CS

Sales Engineer – Custom Metal Fabrication

Customer Support Assistant

Business Development Manager – East Coast

Technical Sales Engineer – East Coast