Alloy

Customer Support

• Support the system implementation process by performing configurations, parameterizations, and validations according to team guidance;
• Provide first-level technical support to internal and external users, resolving inquiries and incidents related to the system;
• Log, track, and close technical tickets, ensuring organization and adherence to established deadlines;
• Validate and catalogue errors identified on the platform, gathering evidence and the information necessary for analysis;
• Escalate technical issues to the responsible department (e.g., the development team), monitoring the status until resolution;
• Document processes, support interactions, and applied solutions;
• Contribute improvement suggestions based on recurring issues identified in support.

Customer Support Assistant

Business Development Rep

• Hunt & Close: Take the initiative to identify and secure new business opportunities.
• Be the Expert: Deliver compelling technical presentations and demonstrations that establish Thermcraft as the go-to choice in the industry.
• Own the Strategy: Craft and execute territory plans focused on high-growth potential and robust ROI, ensuring your approach is both innovative and effective.
• Collaborate to Win: Work closely with our internal engineering and production teams, leveraging their expertise to create winning proposals.

Business Development Manager – East Coast

Sales Engineer

• Identify and capture market opportunities for custom-engineered metal fabrications within the Aerospace, Chemical Processing, and Automotive sectors
• Maintain and scale long-term relationships with Engineers, Project Managers, and Procurement Departments
• Translate complex customer requirements into RFQs; collaborate with internal engineering teams to ensure fabrication feasibility
• Execute a strategic sales plan for the Eastern US territory, maintaining a high-activity pipeline in the CRM
• Monitor industry trends in heat treating, primary metals, and general industrial manufacturing
• Promote solutions involving Nickel, Hastelloy, Inconel, Incoloy, and Stainless Steel
• Drive sales for ASME Heat Exchangers, Pressure Vessels, Furnace Muffles, and Industrial Fans/Blowers

Technical Sales Engineer – East Coast

• Develop and execute strategic sales plans to achieve revenue goals and grow market share.
• Actively manage and grow assigned accounts through regular customer visits and ongoing engagement.
• Identify and develop new customer relationships within the assigned territory.
• Generate RFQs by identifying customer needs and application requirements.
• Negotiate pricing and close sales opportunities.
• Recognize and communicate new products or application development opportunities to management.
• Attend and represent Alloy Engineering at trade shows and industry events.
• Build and maintain strong relationships with plant engineers, project managers, and procurement teams.
• Understand both stated and unstated customer needs and position Alloy Engineering’s solutions accordingly.
• Resolve customer issues and complaints in a timely and professional manner.
• Maintain accurate customer activity, pipeline, and documentation within CRM tools.
• Work closely with engineering, production, and sales support teams to align customer requirements with fabrication capabilities.
• Read and interpret mechanical drawings and blueprints to support solution selling.
• Stay informed on industry trends, market conditions, and competitor activity.

Sales Engineer – Custom Fabrication

Solutions Engineer

• This Senior Solutions Engineering role, similar to a Sales Engineering or Solutions Consultant role, sits within Alloy's pre-sales organization.
• You will be a partner who works closely with your account executive to close deals.
• While an account executive is managing the relationship and taking care of the business requirements, you will work closely with technical stakeholders to clear any technical hurdles.
• This includes custom demos, building and walking through UAT environments, designing and managing proof of concept exercises, architecture and security reviews, and ultimately scoping out your proposed solution to hand over to the implementation team.