AllOne Health

Account Manager

• Serves as the primary point of contact for organizational clients
• Ensures successful delivery of Employee Assistance Program (EAP) services
• Manages client relationships and ensures program satisfaction
• Supports effective implementation of EAP solutions
• Collaborates with internal teams and external stakeholders to drive client engagement and service excellence
• Coordinates the onboarding process for new clients
• Delivers presentations and training sessions on available EAP services
• Develops and executes engagement strategies to promote EAP awareness and utilization amongst client employees
• Prepares and presents program usage reports to clients

Client Relations Manager

Therapist

• Deliver counseling, coaching and support to Assistance Program Members, addressing their mental health and well-being needs, on the EAP platform.
• Foster a supportive and empathetic environment for clients to achieve their well-being goals.
• Collaborate with the AllOne Health team to ensure the highest quality of care and support.
• Provide ongoing care for clients with mental health or substance use disorders on the private practice platform.
• Assess and diagnose mental health conditions on the private practice platform.
• Manage a private practice caseload.
• Participate in group consultation and receive support on clinical cases, fostering a collaborative and growth-oriented culture.

Counseling Therapist

Director

• Lead the overall performance and strategy for the East Coastal Business Unit, encompassing over 600 customers and over $10MM in annual revenue.
• Oversee business operations, service delivery, and customer relations execution.
• Manage and develop key leaders within the business unit (Director of Client Relations, Business Operations Specialist).
• Partner with clinical leadership to ensure smooth integration of services.
• Drive standardization, efficiency, and best practices within the business unit.
• Strengthen customer relationships and ensure high satisfaction and retention of accounts.
• Monitor KPIs and implement continuous improvement initiatives that align with corporate strategies and initiatives.
• Collaborate with regional and national leadership on strategy and execution.
• Travel up to 10% for client meetings, team engagement, and regional needs.

Managing Director

Counselor

• Perform clinical work including intake, assessment, crisis management, short-term counseling, resource referrals, and case management follow up
• Responsible for providing clinical services at the point of employee or dependent client interface, telephonically, in office, or on the customer workplace site
• Provides management and organizational consultations to employer customer contacts, as well as responds to workplace trauma, crisis, and loss
• Enters relevant client interface data into the EAP Expert database system on a routine basis, immediately following the point of service
• Perform other related duties as needed and/or required and maintain a high level of productivity

Client Relations Manager

Counseling Therapist

Managing Director

EAP Triage Counselor