Client Relations Manager

AllOne Health

EAP Client Relations Manager managing client relationships in workplace behavioral health sector. Supporting effective implementation of EAP solutions and driving client engagement.

Posted 7/9/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as the primary liaison between the organization and assigned EAP client accounts
Build and maintain strong relationships with client HR teams, leadership, and stakeholders
Conduct regular check-ins and strategy meetings to understand client needs, adjust programming accordingly, and ensure satisfaction with EAP services
Act as a trusted advisor to customer points of contact to provide program support and offer insights into organizational challenges
Coordinate the onboarding process for new clients, including service delivery setup, training, and communication plans
Collaborate with internal teams to customize program offerings based on client-specific goals and organizational culture
Provide ongoing support to customer points of contact, addressing inquiries, concerns, or escalations promptly and effectively
Develop and execute engagement strategies to promote EAP awareness and utilization among client employees
Deliver presentations, webinars, and training sessions to employees and management on available EAP services and wellness topics
Analyze utilization data to identify trends and recommend strategies to improve employee engagement and program impact
Prepare and present regular reports to clients, summarizing program usage, outcomes, and areas for improvement

Requirements

What you’ll need

Bachelor’s or master’s degree in business, Human Resources, Social Work, Psychology, or a related field
3+ years of experience in account management, client services, or a related role, ideally within an EAP, health and wellness, or human services industry
Strong interpersonal and relationship-building skills
Excellent verbal and written communication, including presentation and public speaking abilities
Analytical skills to interpret utilization data and develop actionable insights
Proficiency in project management, multitasking, and meeting deadlines
Familiarity with mental health, wellness, and organizational behavior concepts is a plus

Benefits

Comp & perks

Immediate medical (Blue Cross/Blue Shield), dental, and vision insurance is available
We offer desirable work schedules and a generous amount of Paid Time Off
401(k) retirement program with a company match
Employee Assistance Program (EAP) benefits are available to you and your family

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data AnalysisProject ManagementUtilization AnalysisProgram DevelopmentClient Onboarding

Soft Skills

Interpersonal SkillsCommunication SkillsRelationship-BuildingAnalytical SkillsPublic Speaking