Operations Workflow Specialist
Allied Solutions
full-time
Posted on:
Location Type: Office
Location: Dakota Dunes • South Dakota • United States
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About the role
- Contributes to the plan of actions and assists in its execution to completion
- Proficiency in performing operation processes
- Corrective actions to address client servicing opportunities or risks related to the risk management products
- Exception-based reviews of notices, certificates, premium, images, and client requests and processes
- Interpret and accurately update insurance policies to loans
- Gathers, interprets, and uses complex data to develop actionable steps
- Handle incoming and outbound calls professionally, according to procedures and exceptions
- Collects, analyzes, and synthesizes amounts of diverse information, typically dealing with strict deadlines
- Analyzing in detail to discover the process, breaking them down to gain the understanding of why and how something occurred
- Using data discovered and creating a new process, writing the new process for procedures, and following it through
- Identified project requirements by interviewing requestor and subject matter experts
- Own, as needed the review process of request for Work Orders, developing the work order form, interviewing the requestor and SME’s
- Write the guidelines to be followed for expectations of the work
- Review and train others to follow through with execution seeing it through to the end
- Makes recommendations for process or procedure changes and/or recommendation for recurrence prevention
- During discoveries and while working all work orders must be engrossed in all details to alert management of process or procedure changes that should take place
Requirements
- High School Diploma or GED required
- 3 – 4 years related experience
Benefits
- medical, dental and vision insurance coverage
- 100% company-paid life and disability coverage
- 401k options with company match
- three weeks PTO by the end of the first year
- career growth opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisprocess developmentrisk managementpolicy interpretationclient servicingexception handlingproject requirements gatheringguideline writingprocess reviewwork order management
Soft Skills
communicationproblem-solvingattention to detailtime managementcollaborationtrainingrecommendation makinginterviewingexecution follow-throughanalytical thinking
Certifications
High School DiplomaGED