Allied Solutions

Lender Task Administrator

Allied Solutions

full-time

Posted on:

Location Type: Hybrid

Location: Carmel • South Dakota • United States

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Job Level

Junior

About the role

  • Process and audit notices, certificates, premium, images, client requests, and other aspects of day-to-day management of CPI and LPI.
  • Manage premium collection and refunding for timeliness and accuracy.
  • Subject Matter Expert for internal employees on day-to-day operational questions pertaining to CPI/LPI.
  • Forecast the client’s requirements to deliver exceptional service and solutions.
  • Identify, escalate, and manage tasks related to program impacts to the client, sales and loan servicing teams.
  • Answer questions, correct errors, and resolve discrepancies.
  • Follow up and resolve problems or issues relative to insurance coverage.
  • Track and report this information to Management.
  • Track accounts to ensure timely processing, manage premium collection and refunding for timeliness and accuracy.
  • Provide communication in response to issues presented.
  • Assist with internal requests to research issues, determine root cause, and recommend procedures to eliminate/reduce repetition.
  • Ensure high standards of quality are maintained.
  • Maintain timely workloads (SLA’s)

Requirements

  • Strong communication skills; both verbal and written, necessary to develop and foster positive relationships with multiple internal teams and co-workers
  • Less than 12 months of related experience required.
  • High School Diploma or GED required
  • Associate's degree or Vocational or Technical School Degree preferred.
  • Be resourceful, assertive, detail-oriented, and highly self-motivated to resolve critical client servicing needs
  • Ability to work independently and take ownership of client issues, perform successfully under minimal supervision
  • Strong organizational skills; must be able to prioritize workload based on importance; adaptable to change and must be able to work individually and part of a team
  • Be proactive and find problems before they occur; be resourceful and have the drive to find the root cause.
  • Adapt to change in workload, department changes, and internal processes
Benefits
  • medical, dental and vision insurance coverage
  • 100% company-paid life and disability coverage
  • 401k options with company match
  • three weeks PTO by the end of the first year
  • robust compensation package
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
strong communication skillsdetail-orientedself-motivatedorganizational skillsability to work independentlyproblem-solvingadaptabilityteamworkresourcefulnessownership of client issues
Certifications
High School DiplomaGEDAssociate's degreeVocational degreeTechnical School Degree