Customer Service Supervisor
Allied Solutions
full-time
Posted on:
Location Type: Office
Location: Carmel • South Dakota • United States
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About the role
- Overseeing day-to-day call center operations
- Delivering effective coaching to agents on call center KPIs
- Ensuring compliance and optimizing service delivery
- Providing leadership and support to Customer Solutions team
- Supervising a team of up to 12 employees
- Handling account escalations and facilitating training
- Leading team meetings and holding frequent one-on-one check-ins
- Collaborating across departments to ensure effective procedures
Requirements
- High school diploma or GED
- 3-4 years of work-related experience required
- Call center or equivalent customer service experience required
- No leadership experience required, though some leadership experience is preferred
Benefits
- medical, dental and vision insurance coverage
- 100% company-paid life and disability coverage
- 401k options with company match
- three weeks PTO by the end of the first year
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
coachingleadershipsupervisioncollaborationcommunication
Certifications
high school diplomaGED