Allied Health Solutions

Customer Support

• Processes requests for patient transportation
• Ensures proper medical necessity (if possible)
• Coordinates any pre-approvals (if necessary)
• Assists with Physician Certification Statement (PCS) completion and compliance with requesting facilities
• Answers phone calls and provide exceptional customer service
• Monitors the location of ground assets to ensure accurate tracking to meet the transport need
• Utilizes the CAD system to enter call information and assign assets efficiently
• Works with mutual aid agencies to coordinate transport needs
• Ensures paperwork compliance and crew feedback processes
• Provides logistics support and restocking of assets
• Assist with data entry, filing, and keeping the operation organized

Office Support Dispatch Specialist – Night Shift