Office Support Dispatch Specialist – Night Shift

Allied Health Solutions

Office Support Dispatch Specialist coordinating non-emergency medical transport services while providing administrative and operational support in patient care documentation and logistics.

Posted 7/9/2026full-timeMorgantown • Virginia, West Virginia • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient transportation coordination, ensuring compliance with medical necessity and paperwork. Proficient in utilizing Computer Aided Dispatch (CAD) systems for efficient asset management and logistics support in the EMS industry.

Highest-signal resume keywords

Patient Transportation CoordinationComputer Aided Dispatch (CAD) SystemsMedical Certification or LicenseDispatcher ExperienceEMS Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryLogistics SupportPaperwork ComplianceMedical Necessity AssessmentAsset Tracking

Soft Skills

Exceptional Customer ServiceOrganizational SkillsCommunication Skills

Tools & Technologies

Zoll CAD SystemZeurcher CAD System

Certifications & Qualifications

High School DiplomaValid Driver’s LicenseCertified Dispatcher

Industry Keywords

EMS BillingEMS CodingCompliancePhysician Certification Statement (PCS)Mutual Aid Agencies

About the role

Key responsibilities & impact

Processes requests for patient transportation
Ensures proper medical necessity (if possible)
Coordinates any pre-approvals (if necessary)
Assists with Physician Certification Statement (PCS) completion and compliance with requesting facilities
Answers phone calls and provide exceptional customer service
Monitors the location of ground assets to ensure accurate tracking to meet the transport need
Utilizes the CAD system to enter call information and assign assets efficiently
Works with mutual aid agencies to coordinate transport needs
Ensures paperwork compliance and crew feedback processes
Provides logistics support and restocking of assets
Assist with data entry, filing, and keeping the operation organized

Requirements

What you’ll need

High School Diploma or equivalent
Valid Driver’s License
Certified Dispatcher (preferred)
Current or previous medical certification or license (EMT, Paramedic, Clinical Associate, Medical Assistant, RN, etc.) (preferred)
At least Two (2) years of experience as a dispatcher
At least Two (2) years as a medical provider (EMT, Paramedic, Clinical Associate, Medical Assistant, RN, etc.)
Experience in the EMS industry
Experience in Computer Aided Dispatch (CAD) systems (Zoll and/or Zeurcher)
Experience in EMS billing, coding, and compliance

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off