AllianceOne

Call Center Representative

• Maintain and facilitate AllianceOne and/or client curricula to support new hire and existing employee development
• Create and continuously update training manuals, handouts, and instructional materials that cater to the needs of all learners.
• Deliver structured training sessions using various training methods encompassing both group and one-on-one scenarios to maximize learning outcomes.
• Regularly evaluate the competencies of employees and identify areas where development is required, tailoring your instructions to close these gaps.
• Track and report on the effectiveness of training programs, ensuring that the transfer of knowledge meets the organization’s objectives.
• Ensure that all records and content remain up to date in the appropriate systems
• Keep abreast of the latest developments in instructional design and training methods to provide innovative and effective sessions.
• Gather and analyze feedback to refine future training for better results.
• Organize training schedules, venues, and resources, ensuring seamless delivery of all programs.
• Partners with and support managers to assist them in carrying out their responsibilities on training matters.
• May perform other duties as requested not specifically addressed in this document

Training Generalist – Contact Center

Collection Specialist

• Conduct high-volume outbound calls
• Perform skip tracing to locate consumers
• Negotiate settlements and payment arrangements
• Manage your collection pipeline with timely follow-ups
• Maintain full compliance with the FDCPA, FCRA, and applicable state regulations
• Deliver professional, solution-focused customer interactions that maximize account recovery

Training Generalist – Contact Center

Debt Collection Specialist – Purchased Paper