Training Generalist – Contact Center

AllianceOne

Training Generalist focused on designing and delivering training programs for employees. Enhancing competencies at AllianceOne, a leader in contact center management.

Posted 7/8/2026full-timeMaumee • Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $20 per hourWebsite

About the role

Key responsibilities & impact

Maintain and facilitate AllianceOne and/or client curricula to support new hire and existing employee development
Create and continuously update training manuals, handouts, and instructional materials that cater to the needs of all learners.
Deliver structured training sessions using various training methods encompassing both group and one-on-one scenarios to maximize learning outcomes.
Regularly evaluate the competencies of employees and identify areas where development is required, tailoring your instructions to close these gaps.
Track and report on the effectiveness of training programs, ensuring that the transfer of knowledge meets the organization’s objectives.
Ensure that all records and content remain up to date in the appropriate systems
Keep abreast of the latest developments in instructional design and training methods to provide innovative and effective sessions.
Gather and analyze feedback to refine future training for better results.
Organize training schedules, venues, and resources, ensuring seamless delivery of all programs.
Partners with and support managers to assist them in carrying out their responsibilities on training matters.
May perform other duties as requested not specifically addressed in this document

Requirements

What you’ll need

Minimum 2 years professional experience
Minimum 1 year of training/facilitation experience
Experience and proficiency in creating and executing training modules tailored to the needs of the job.
Experience evaluating trainee performance and program effectiveness through regular feedback and testing.
Experience demonstrating strong presentation and facilitation skills to effectively impart knowledge in a corporate setting.
Experience working closely with leadership to identify training needs and design appropriate initiatives.
High School Education or equivalent
Bachelor’s degree, Certifications, or equivalent in relevant work experience

Benefits

Comp & perks

Health Insurance (Medical/Dental/Vision)
HSA/FSA plans
Paid Time Off package
Optional Daily Pay
EAP
401k after 90 days

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Training DevelopmentCurriculum DesignProgram EvaluationInstructional Materials CreationTraining Delivery

Soft Skills

Presentation SkillsCommunication SkillsCollaborationAdaptability

Certifications

Bachelor’s DegreeTraining Certifications