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Debt Collection Specialist – Purchased Paper
AllianceOneDebt Collection Specialist resolving delinquent purchased debt accounts through customer interactions and compliance with regulations. Conducting calls, negotiations, and managing collections effectively.
About the role
Key responsibilities & impact- Conduct high-volume outbound calls
- Perform skip tracing to locate consumers
- Negotiate settlements and payment arrangements
- Manage your collection pipeline with timely follow-ups
- Maintain full compliance with the FDCPA, FCRA, and applicable state regulations
- Deliver professional, solution-focused customer interactions that maximize account recovery
Requirements
What you’ll need- Minimum 2 to 3 years of third-party collections experience
- At least 1 year specifically working purchased paper, dormant judgments, or salvage debt
- Proven track record of hitting target metrics in a work-from-home environment
- Familiarity with auto-dialers, CRM software, and standard skip-tracing platforms
- Must be able to accurately explain the 'Mini-Miranda'
- Understand how to handle disputes and know how state-level SOL dictates what can and cannot be said regarding legal action
- Professional verbal communication skills
- Outstanding attendance & work ethic
- Strong ability to navigate multiple systems while speaking with customers
- Must be self-motivated
- Problem solving and critical thinking
- Must be proficient in time management
- Negotiation skills
- Goal oriented
- Computer knowledge/skills
- Good typing/keyboarding skills
- Ability and openness to work professionally with a diverse customer base
- Works well in team setting
- Knowledge of personal loans and/or financial services is a strong plus
- A criminal background check is required.
Benefits
Comp & perks- Health Insurance (Medical/Dental/Vision)
- HSA/FSA plans
- Paid Time Off package
- Optional Daily Pay
- EAP
- 401k after 90 days and much more!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Skip TracingNegotiation SkillsTime ManagementTyping SkillsProblem SolvingCritical ThinkingGoal OrientationComputer SkillsUnderstanding of Mini-MirandaKnowledge of Personal Loans
Soft Skills
Professional Verbal CommunicationSelf-MotivationOutstanding AttendanceWork EthicTeam Collaboration