Debt Collection Specialist – Purchased Paper

AllianceOne

Debt Collection Specialist resolving delinquent purchased debt accounts through customer interactions and compliance with regulations. Conducting calls, negotiations, and managing collections effectively.

Posted 7/8/2026full-timeRemote • Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $15 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in third-party collections, including skip tracing, negotiation, and compliance with FDCPA and FCRA regulations. Proven ability to manage collection pipelines effectively while maintaining professional communication and achieving target metrics.

Highest-signal resume keywords

Third-Party Collections ExperienceSkip TracingNegotiation SkillsFDCPA ComplianceCRM Software Familiarity

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Skip TracingNegotiation SkillsTime ManagementTyping SkillsProblem SolvingCritical ThinkingGoal OrientationComputer SkillsUnderstanding of Mini-MirandaKnowledge of Personal Loans

Soft Skills

Professional Verbal CommunicationSelf-MotivationOutstanding AttendanceWork EthicTeam Collaboration

Tools & Technologies

Auto-DialersCRM SoftwareSkip-Tracing Platforms

Industry Keywords

CollectionsFinancial ServicesDormant JudgmentsSalvage DebtState-Level SOL

About the role

Key responsibilities & impact

Conduct high-volume outbound calls
Perform skip tracing to locate consumers
Negotiate settlements and payment arrangements
Manage your collection pipeline with timely follow-ups
Maintain full compliance with the FDCPA, FCRA, and applicable state regulations
Deliver professional, solution-focused customer interactions that maximize account recovery

Requirements

What you’ll need

Minimum 2 to 3 years of third-party collections experience
At least 1 year specifically working purchased paper, dormant judgments, or salvage debt
Proven track record of hitting target metrics in a work-from-home environment
Familiarity with auto-dialers, CRM software, and standard skip-tracing platforms
Must be able to accurately explain the 'Mini-Miranda'
Understand how to handle disputes and know how state-level SOL dictates what can and cannot be said regarding legal action
Professional verbal communication skills
Outstanding attendance & work ethic
Strong ability to navigate multiple systems while speaking with customers
Must be self-motivated
Problem solving and critical thinking
Must be proficient in time management
Negotiation skills
Goal oriented
Computer knowledge/skills
Good typing/keyboarding skills
Ability and openness to work professionally with a diverse customer base
Works well in team setting
Knowledge of personal loans and/or financial services is a strong plus
A criminal background check is required.

Benefits

Comp & perks

Health Insurance (Medical/Dental/Vision)
HSA/FSA plans
Paid Time Off package
Optional Daily Pay
EAP
401k after 90 days and much more!