Allegheny County

Strategy

• Lead high-impact strategic initiatives spanning behavioral health operations, finance, contracting, technology, analytics, provider relations, and program implementation
• Develop recommendations that improve access, quality, efficiency, and outcomes across the behavioral health system
• Design new operational models that improve how high-need individuals are connected to care

Managed Care Strategic Advisor

General

• Provides information/assistance and flexible case management to individuals experiencing homelessness.
• Serves as a liaison between residents and the County’s Coordinated Entry system.
• Identifies immediate needs and assists with addressing those needs.
• Conducts preliminary eligibility screening for all known publicly and privately funded programs.
• Empowers persons served to advocate for themselves and advocates on their behalf when needed.
• Documents interactions and services rendered.

Field Service Coordinator

• Coordinates family-focused activities and linkages in the Community of Practice System of Care initiative
• Provides technical assistance to Bureaus and Offices across the Office of Behavioral Health and the DHS
• Assists with organizing family/caregiver involvement and coaching family members/caregivers
• Participates on local committees to enhance family voice and involvement
• Participates in case reviews and interprets system level data from a family member perspective

Family Support Coordinator

Customer Support

• Conducting Stand Together trainings in designated schools
• Providing ongoing technical assistance to Stand Together schools
• Visiting Stand Together student projects
• Assisting with planning Stand Together Recognition Event
• Providing training to Stand Together partners outside Allegheny County
• Working with OBH staff and community partners/providers
• Developing recovery-focused materials and policies
• Organizing trainings about wellness and recovery practices
• Promoting the hiring of people in recovery
• Participating in local, regional, and statewide committees

Community Support, Youth Training Specialist

• Meet with individuals and families in person at the Human Services Building to work to support with services and supports to meet their needs
• Respond to phone inquiries from individuals and families to determine through open conversation and informal needs assessments what immediate needs the clients have and assists with addressing those needs
• Engage with individuals, families, and professionals with dignity and respect and in a way in which they are comfortable to ensure a positive and inclusive experience
• Seek innovative approaches to meet the unique needs of those we support
• Assist in and/or provide supportive listening and/or crisis intervention as individuals and families present in varying levels of crisis (over the phone or in person)

Link Service Coordinator

• Provides individuals with direct assistance to help resolve housing crises.
• Provides a preliminary eligibility screening for publicly and privately funded programs.
• Serves as an expert on the different types of housing available, the requirements for each, the process for applying, and recommended resources for listings.
• Assists households with completing paperwork and becoming 'document ready' for housing.
• Acts as a resource for reviewing leases and explaining tenant rights and responsibilities.
• Completes assessments, as appropriate, for homeless housing services & supports relating to homeless services.
• Advocates on the household’s behalf and empowers the household to advocate for itself.
• Supports individuals as they transition into housing by providing needed resources and tangible goods.

Housing Solutions Specialist II

Manager

• Lead and develop infrastructure staff through work assignments, feedback, cross-training, and development planning.
• Turn priorities into a clear backlog, assign owners and timelines, and report risks and progress.
• Manage staffing coverage, maintenance windows, after-hours support, and the infrastructure on-call rotation.
• Stay technically engaged and serve as the escalation point for complex infrastructure, cloud, network, and production issues.
• Configure, troubleshoot, review, and validate solutions across Azure, OCI, Windows and Linux, VMware, storage, networking, backup, and monitoring tools.
• Lead or support high-risk changes, major incidents, service restoration, root-cause analysis, and corrective actions.
• Ensure consistent patching, vulnerability remediation, backup and restore testing, capacity management, certificate renewal, and routine maintenance.
• Guide infrastructure automation and Infrastructure-as-Code practices so deployments remain repeatable and supportable.
• Oversee infrastructure projects and migrations from planning through cutover, validation, and documentation.
• Coordinate technical work with vendors and consultants, resolve issues, and transfer knowledge and documentation to internal staff.
• Work with the cybersecurity team to implement approved controls and address infrastructure-related findings.
• Keep backup and disaster recovery procedures, diagrams, inventories, runbooks, standards, and support procedures current and tested.
• Monitor service health, incident trends, operational risks, and capacity, and raise significant issues to the CIO.
• Perform other related duties and support evolving organizational needs as assigned.

Infrastructure Manager

Team Leader

• Provide administrative supervision to START Clinical Coordinators and provide daily clinical triage support.
• Maintain linkages and relationships with community partners.
• Collaborate with program director to develop positive relationships with system partners, provider systems, families, and/or caregivers.
• Serve as a positive representative for the START program with stakeholders.
• Coordinate training for START Clinical Coordinators with community specialists.
• Participate in referral reviews for enrollment and Triage meetings with the team.
• Collaborate to monitor quality of START service delivery and ensure proper documentation is completed.
• Develop cross-systems crisis plans and intervention outcomes.

Clinical Team Leader

Navigator

• Assess youth’s abilities, interests, and talents for academic and independent living goals
• Complete mandated documents and assessments for youth
• Ensure youth obtain and maintain required documentation
• Maintain ongoing contact with youth aligned with TAY policies
• Provide guidance and support for youth to navigate challenges
• Connect youth to community resources and programs
• Facilitate completion of NYTD survey for eligible youth
• Update Youth Summary and maintain electronic case records
• Collaborate with caseworkers, foster parents, and other partners
• Offer support for youth transportation for meetings and activities

TAY Navigator, Multiple Positions

Affiliate Manager

• Serve as a peer mentor, positive role model, advocate, and support youth and young adults
• Assist youth in achieving their goals and making good choices
• Connect with youth independently and with teams to identify and advocate for their needs
• Coordinate youth involvement in various opportunities and projects
• Educate youth on how to advocate for their needs and achieve independence

Youth Support Partner, 2 Positions

DevOps Engineer

• Collaborating with internal and partner data engineering teams to design and implement automated data and application deployment pipelines
• Supporting the data engineering team in developing automated data pipelines to integrate and process information from multiple social service agencies
• Implementing and maintaining automated model deployment systems in partnership with the data science team
• Modernizing application deployment and monitoring pipelines to assist engineering teams with phased application deployment
• Design, implement, and manage continuous integration/continuous deployment (CI/CD) pipelines to automate the build, test, and deployment processes
• Implement robust monitoring and alerting mechanisms to maintain system reliability, data quality, and performance
• Identify, develop, and implement new processes to improve productivity and efficiency in software development and deployment
• Provide mentorship and guidance to junior engineers and actively share knowledge and expertise with the wider team.

Senior DevOps Engineer

Director

• Lead the Office of Analytics & Technology (OAT) setting strategy and driving execution across analytics, data science, product development, engineering, and infrastructure to improve outcomes for County residents.
• Partner with DHS program offices (AAA, OBH, ODS, CYF, OCS) to identify priority problems, design solutions, and implement data- and technology-enabled improvements in service delivery.
• Translate data and analysis into action, ensuring that insights meaningfully inform program design, operational decisions, and resource allocation across DHS.
• Oversee the development and operation of core data and technology systems, including the County’s integrated data warehouse, analytic tools, and client- and provider-facing products.
• Drive a research and experimentation agenda, including the design and execution of evaluations and pilots to test and scale effective interventions.
• Ensure access to high-quality data, tools, and infrastructure for internal staff, providers, and the public, including maintaining standards for data governance, security, and system reliability.
• Lead and develop a multidisciplinary team of analytics, data science, engineering, product, and infrastructure professionals, setting clear priorities, maintaining high performance standards, and investing in staff growth.
• Strengthen cross-system coordination, working with County leadership, community partners, and external stakeholders to align data, technology, and program strategy.
• Support departmental planning and performance management, including contributing analytic and technical expertise to strategic planning, budgeting, and reporting processes.
• Advance transparency and public communication, including publishing research and maintaining public-facing data and analytic resources.
• Represent DHS in external settings, including meetings, conferences, and public forums, and communicate the department’s work to a broad range of audiences.

Director, Office of Analytics & Technology

Analyst

• Share responsibility for helping to develop, communicate and implement organizational strategy
• Facilitating planning processes that engage stakeholders, incorporate analyses of client and financial data, and consider human services and policy trends
• Preparing written plans and reports that are outcomes-focused, aligned with organizational strategy, and meet requirements of governing bodies (e.g., state agencies)
• Identifying and securing new funding through government and foundation grants
• Using data analyses, best practice research, and stakeholder feedback to recommend system and quality improvements
• Managing process improvement projects
• Writing and managing procurements for new or improved programs and services

Planning Analyst

Customer Success Manager

• Lead qualitative data collection processes by designing and implementing protocols for gathering unstructured client experience data through interviews, focus groups, and other engagement methods.
• Administer surveys over the phone, in-person, and through other channels as needed, and accurately record responses.
• Build rapport with participants, ensuring respectful, empathetic, and trauma-informed interactions.
• Experiment and evaluate new tools and processes that scale collection and storage of unstructured data.
• Develop and maintain Standard Operating Procedures (SOPs) for data collection, storage, and quality assurance to ensure consistency and compliance with organizational standards.
• Manage incoming and outgoing communications through a shared CX platform.
• Collaborate with internal stakeholders to leverage client experience insights for service improvement.
• Assist in organizing and storing qualitative data for downstream analytics, ensuring data integrity and accessibility for research and program teams.
• Enter and manage data using online data collection tools (Qualtrics), Microsoft Office Suite, and other technologies.
• Collaborate with program and research staff to adjust outreach strategies and improve response rates.