Client Experience Specialist

Allegheny County

Client Experience Specialist at Allegheny County DHS improving data collection from clients through qualitative processes. Leading surveys, focus groups, and data management for better service delivery.

Posted 6/11/2026full-timePittsburgh • Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $71,500 per yearWebsite

About the role

Key responsibilities & impact

Lead qualitative data collection processes by designing and implementing protocols for gathering unstructured client experience data through interviews, focus groups, and other engagement methods.
Administer surveys over the phone, in-person, and through other channels as needed, and accurately record responses.
Build rapport with participants, ensuring respectful, empathetic, and trauma-informed interactions.
Experiment and evaluate new tools and processes that scale collection and storage of unstructured data.
Develop and maintain Standard Operating Procedures (SOPs) for data collection, storage, and quality assurance to ensure consistency and compliance with organizational standards.
Manage incoming and outgoing communications through a shared CX platform.
Collaborate with internal stakeholders to leverage client experience insights for service improvement.
Assist in organizing and storing qualitative data for downstream analytics, ensuring data integrity and accessibility for research and program teams.
Enter and manage data using online data collection tools (Qualtrics), Microsoft Office Suite, and other technologies.
Collaborate with program and research staff to adjust outreach strategies and improve response rates.

Requirements

What you’ll need

Bachelor’s degree from an accredited college/university in a related field -OR- Any equivalent combination of education and experience which provides the required knowledge, skills and abilities.
Act 33 and 34 clearances.
Ability to interact with clients respectfully, clearly, and with empathy.
Excellent verbal and written communication skills, with the ability to translate client feedback into actionable recommendations.
Strong organizational and time management skills; ability to work independently and collaboratively in field and remote settings.
Ability to work effectively with diverse populations, including cultural humility and awareness.
Personal or professional experience with the human services system, and the ability to draw on this perspective in a productive and professional manner.
Familiarity with local human services and social support programs (e.g., housing assistance, behavioral health, public benefits), and ability to connect individuals to appropriate resources as needed.
Intermediate proficiency with Microsoft Office (Word, Excel, Powerpoint, Outlook), experience with survey software (Qualtrics, SurveyMonkey), and eagerness to learn other data collection tools or mobile applications.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Allegheny County Website LinkedIn All Job Openings 5001 - 10000 employees Founded 1788 🏛️ Government 🤝 Non-profit Government
Non-profit
Public Services Allegheny County is a governmental entity located in Pennsylvania, responsible for providing various public services to its residents. The county manages essential functions including elections, public safety, health services, infrastructure maintenance, and community assistance programs. It also offers recreational opportunities through its extensive park system and organizes community events aimed at engaging and supporting local citizens. Client Experience Specialist Job not on LinkedIn 🔥 32 minutes ago 🏢🏡 Pittsburgh – Hybrid 💵 $65k - $71.5k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Lead qualitative data collection processes by designing and implementing protocols for gathering unstructured client experience data through interviews, focus groups, and other engagement methods.
Administer surveys over the phone, in-person, and through other channels as needed, and accurately record responses.
Build rapport with participants, ensuring respectful, empathetic, and trauma-informed interactions.
Experiment and evaluate new tools and processes that scale collection and storage of unstructured data.
Develop and maintain Standard Operating Procedures (SOPs) for data collection, storage, and quality assurance to ensure consistency and compliance with organizational standards.
Manage incoming and outgoing communications through a shared CX platform.
Collaborate with internal stakeholders to leverage client experience insights for service improvement.
Assist in organizing and storing qualitative data for downstream analytics, ensuring data integrity and accessibility for research and program teams.
Enter and manage data using online data collection tools (Qualtrics), Microsoft Office Suite, and other technologies.
Collaborate with program and research staff to adjust outreach strategies and improve response rates. 🎯 Requirements
Bachelor’s degree from an accredited college/university in a related field -OR- Any equivalent combination of education and experience which provides the required knowledge, skills and abilities.
Act 33 and 34 clearances.
Ability to interact with clients respectfully, clearly, and with empathy.
Excellent verbal and written communication skills, with the ability to translate client feedback into actionable recommendations.
Strong organizational and time management skills; ability to work independently and collaboratively in field and remote settings.
Ability to work effectively with diverse populations, including cultural humility and awareness.
Personal or professional experience with the human services system, and the ability to draw on this perspective in a productive and professional manner.
Familiarity with local human services and social support programs (e.g., housing assistance, behavioral health, public benefits), and ability to connect individuals to appropriate resources as needed.
Intermediate proficiency with Microsoft Office (Word, Excel, Powerpoint, Outlook), experience with survey software (Qualtrics, SurveyMonkey), and eagerness to learn other data collection tools or mobile applications. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Manager, Customer Success 🕒 2 days ago Fortive 10,000+ employees 🏢 Enterprise ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Manager of Customer Success at Fortive, overseeing a team of CSMs to drive customer satisfaction, retention, and product adoption. Leading efforts in operational excellence and process discipline for a global industrial technology innovator. 🏢🏡 Pittsburgh – Hybrid 💰 Post-IPO Equity on 2020-03 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor CRM Manager 🕒 February 26 American Iron and Steel Institute 11 - 50 ⚡ Energy Website LinkedIn All Job Openings CRM Manager overseeing global Salesforce CRM platform for Carmeuse. Leading cross-functional teams to drive customer engagement and process optimization. 🏢🏡 Pittsburgh – Hybrid ⏰ Full Time 🟠 Senior 🔴 Lead 🏆 Customer Success View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

data collectionqualitative researchdata storagequality assurancedata integritydata analysissurvey administrationprotocol developmentSOP developmentoutreach strategies

Soft Skills

empathycommunicationorganizational skillstime managementcollaborationcultural humilityclient interactionrespectful engagementactive listeningproblem-solving

Certifications

Bachelor’s degreeAct 33 clearanceAct 34 clearance