Allbridge

Executive Assistant

• Work directly with the leadership team members with extreme attention to detail and organizational skills to proactively identify and optimize processes, support the implementation of the company strategy, driving key initiatives with cross functional leaders.
• May perform complex administrative duties in support of the executive and leadership teams in their roles, when requested, by taking over specific responsibilities or handling other day-to-day items.
• Recognized as subject matter expert and advanced individual contributor performing administrative duties with discretion in support of the CEO’s success, prioritizing appropriately (i.e., manage the CEO’s and senior leadership team members calendar, travel, conference calls, event schedule, draft letters, emails, expense reports, other correspondence, etc.).
• Has authority to lead and make recommendations to drive productivity and direction in meetings, tracking action items and assuming responsibility for completion of them.
• With limited supervision, lead the organization, agenda, integration planning and tracking for executive and Merger & Acquisition (M&A) cross functional team meetings.
• In accordance with company standards, drive the Quarterly Business Review (QBR) planning and execution, setting expectations that all milestones are defined and delivered, both prior and post QBR.
• Maintain the Executive Leadership Calendar (weekly, monthly, quarterly and annually), connecting weekly with leaders on upcoming initiatives.
• Lead executive-level operational processes in a fast paced cross-functional environment, acting as a highly- efficient and productive multitasker; remaining self-motivated and flexible, setting the example for an intrapreneurial and collaborative work culture.
• Strong analytical skills and ability to use data to build and refine strategic recommendations.
• Excellent communication, presentation, and interpersonal skills.
• Experience communicating, collaborating with, and influencing executives and team members.
• Work in cooperation with all office location points of contact, plan and execute corporate employee engagement events in partnership with HR (i.e., weekly, quarterly, holiday parties, etc.).
• Participate in training and education sessions and the new hire onboarding program as requested and appropriate, supporting employee’s cultural integration, learning, and development.
• Lead the headquarters’ office and employee resource needs, in coordination with ancillary office location points of contact, including ordering office supplies and lunches and is responsible for mail.
• Consistently integrates Albridge’s core values into their everyday habits by treating all customers, internal and external, professionally, honestly, and respectfully.
• Accepts ownership and accountability of position responsibilities and consistently strives to deliver innovative results for internal teams and customers that establish trust, high standards, credibility, and quality performance.
• Must remain flexible to support after hours as needed and travel to support various current and prospective client and sales opportunities.

Accounts Receivable

• Proactively take ownership of directly managing and developing a customer facing, accounting and collections team with a primary role of leading a department in collecting past due accounts and solving customer directed account billing issues.
• The individual will be required to work cross functionally to lead the develop and oversee internal best practice collections policies and procedures by collaborating cross functionally to verify outstanding balances amounts and customer account/collection status.
• In addition, this position will be looked to to minimize and or solve the Company’s customer collection risk by timely resolving open invoices and delinquent accounts.
• The position will be looked to improve the organization's collection processes and reporting while leading efforts to terminate services and/or negotiating with customers in cases where services are terminated or continued remain delinquent.
• The Accounts Receivable Manager has the authority to advise on new and existing customer account status and write‐offs.
• Leading the department by taking ownership by directly managing and developing the accounts receivable collections team members and the function, in accordance with company policy, standards, guidelines and best practices.
• Proactively work with senior leadership and the collections team to set explicit payment collection goals and implement realistic deadlines for invoicing and collecting payments.
• Has authority to make recommendations to continue to develop and implement a customer centric, sophisticated accounting and collections team, working to retain clients, collaborating cross functionally to verify outstanding balances and customer account status, mitigate credit risk and resolve invoices and delinquent accounts.
• Continually work to improve the organization's debt recovery processes while evaluating efforts to negotiate with customers in cases where continued non‐payment occurs.
• Develop custom reports for leadership and advise on customer account write‐offs.
• As needed and directed, perform A/R reporting identifying trend analysis to predict probable success of new customers and recommend credit limits.
• Oversee the preparation of routine collection reports.
• Continuously monitor the accounts receivable portfolio to proactively increase cash flow and minimize exposure to bad debt.
• Remain intimately familiar with the cash application, refunds, and customer account reconciliation process.
• Demonstrates expertise and knowledge of federal and state collection laws to make recommendations in support of compliance requirements.
• Has authority to hire and directly manage others, effectively assessing performance of direct reports, clearly outlining required corrective actions, and setting expectations for accountability.
• Drives an agenda to create an environment of employee empowerment, continuous improvement, and innovation, supporting initiatives to build cross functional business continuity, effectively embracing, and encouraging the unique perspectives, experiences, and contributions of a diverse team.
• Demonstrate the ability to quickly become a subject matter expert in functional and management topics with limited knowledge or context, clarifying expectations and directing others to achieve key initiatives.
• Establish consistently ongoing process improvement, limiting confusion, delegating appropriately to others to deliver exceptional customer experience at every interaction.
• Has authority to make recommendations in support of scalable business needs, remaining curious with an aptitude to research, implement, and adapt to innovative solutions.
• Has authority to direct accounting and collections team members, providing constructive feedback and coaching to support success.
• Takes initiative to cross functionally build relationships to achieve business results.
• Identifies and takes advantage of opportunities to accomplish multiple objectives, providing accurate and pertinent information to accomplish business goals.
• Takes initiative to continuously build effective relationships with all stakeholders to build and sustain high performing teams, setting an example and providing guidelines for team members.
• Looks for and creates situations that foster others development.
• Accepts ownership and accountability of position responsibilities and consistently strives to deliver innovative results for internal teams and customers that establish trust, high standards, credibility, and quality performance.
• Consistently integrates Albridge’s core values into their everyday habits by treating all customers, internal and external, professionally, honestly, and respectfully.