AlignOps

Business Development Rep

• Identify and engage potential clients
• Foster interest in products and services
• Schedule meetings for Account Executives
• Drive prospect engagement by completing daily outbound calls
• Secure attended strategy sessions per month

Account Development Representative

IT Support

• Manage help-desk tickets submitted via internal support ticket system, ensuring hardware and software requests are tracked through timely resolution
• Provide technical support to employees and troubleshoot hardware and/or software issues
• Provide support and assistance for employees regarding IT issues through in-person, phone, email, Slack, and video conferencing
• Communicate actions required and status updates to individuals, departments, or the entire organization when a broad or global issue arises
• Ensure reported issues are resolved in a timely manner, and escalate issues and recommended solutions to supervisor and appropriate stakeholders
• Maintain accurate documentation of support requests, resolutions, system changes, and time entries within the ticketing system
• Maintain and prioritize the internal ticketing queue, ensuring critical issues are addressed immediately, and routine requests are managed efficiently within established SLAs
• Ensure proper onboarding and offboarding of users in corporate software systems is completed in a timely manner
• Regularly audit (e.g., quarterly) corporate software systems to confirm or revise user access
• Maintain an accurate inventory of installed and cloud-based software assets for employees and contractors, generating reports as needed
• Administer the organization’s Mobile Device Management (MDM) software and provide end-user support for enrolled devices
• Ensure continuous deployment and health of EDR/SOC agents across all endpoints
• Conduct basic initial triage of alerts; escalate complex incidents
• Inspect the use of technological equipment to ensure functionality
• Procure approved hardware purchases following standardized procurement guidelines, install endpoint protection on devices, and ensure anti-virus/anti-malware/EDR endpoint security
• Configure, deploy, maintain, and retire employee workstations, peripherals, and related hardware throughout the asset lifecycle
• Execute established IT security policies and procedures while serving as the primary point of contact for endpoint security compliance
• Monitor device compliance, remediate deviations where appropriate, and promptly escalate security issues

Corporate IT Technician

Software Engineer

• Takes ownership of features and projects end-to-end.
• Independently implements mobile features of moderate complexity while demonstrating a solid understanding of system architecture.
• Independently analyzes and solves problems within the mobile domain.
• Proactively identifies and addresses technical issues.
• Actively maintains and extends our iOS and Android applications.
• Clearly communicates progress and blockers.
• Seeks feedback from multiple sources and perspectives.
• Constructively participates in code reviews.

Account Development Representative

Corporate IT Technician

Mobile Engineer II