Corporate IT Technician

AlignOps

IT Technician managing secure technology operations for 250+ employees. Supporting a growing tech company with operational IT responsibilities in a hybrid role based in Indianapolis.

Posted 7/2/2026full-timeIndianapolis • 🇺🇸 United StatesMid-LevelSenior💰 $55,000 - $75,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Manage help-desk tickets submitted via internal support ticket system, ensuring hardware and software requests are tracked through timely resolution
Provide technical support to employees and troubleshoot hardware and/or software issues
Provide support and assistance for employees regarding IT issues through in-person, phone, email, Slack, and video conferencing
Communicate actions required and status updates to individuals, departments, or the entire organization when a broad or global issue arises
Ensure reported issues are resolved in a timely manner, and escalate issues and recommended solutions to supervisor and appropriate stakeholders
Maintain accurate documentation of support requests, resolutions, system changes, and time entries within the ticketing system
Maintain and prioritize the internal ticketing queue, ensuring critical issues are addressed immediately, and routine requests are managed efficiently within established SLAs
Ensure proper onboarding and offboarding of users in corporate software systems is completed in a timely manner
Regularly audit (e.g., quarterly) corporate software systems to confirm or revise user access
Maintain an accurate inventory of installed and cloud-based software assets for employees and contractors, generating reports as needed
Administer the organization’s Mobile Device Management (MDM) software and provide end-user support for enrolled devices
Ensure continuous deployment and health of EDR/SOC agents across all endpoints
Conduct basic initial triage of alerts; escalate complex incidents
Inspect the use of technological equipment to ensure functionality
Procure approved hardware purchases following standardized procurement guidelines, install endpoint protection on devices, and ensure anti-virus/anti-malware/EDR endpoint security
Configure, deploy, maintain, and retire employee workstations, peripherals, and related hardware throughout the asset lifecycle
Execute established IT security policies and procedures while serving as the primary point of contact for endpoint security compliance
Monitor device compliance, remediate deviations where appropriate, and promptly escalate security issues

Requirements

What you’ll need

4+ years of combined post-secondary education and/or professional experience in a computer-related or IT field
Sound understanding of computer systems (i.e., hardware, software, networks, etc.)
Strong interpersonal skills and ability to effectively communicate with employees and contractors both local and remote
Strong problem-solving, critical-thinking, and decision-making skills
Excellent attention to detail and follow-through
Strong writing skills and ability to explain technical concepts in simple terms
Proven track record of managing multiple tasks simultaneously
Ability to work independently while meeting internal schedules and deadlines

Benefits

Comp & perks

health, dental, and vision coverage
disability
life insurance
PTO
401(k) plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Hardware TroubleshootingSoftware TroubleshootingMobile Device Management (MDM)Endpoint SecurityIT Security PoliciesInventory ManagementTicketing System ManagementSystem AuditingProcurement GuidelinesUser Onboarding/Offboarding

Soft Skills

Interpersonal SkillsCommunication SkillsAttention to DetailCritical ThinkingTime Management