Korean Bilingual Customer Experience Specialist
Alignment Health
full-time
Posted on:
Location Type: Remote
Location: California • New York • United States
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Salary
💰 $41,600 - $57,600 per year
About the role
- Build caring connections with every member by always leading with empathy, patience, and respect, ensuring members feel heard, supported, and valued throughout every interaction.
- Own each member interaction end-to-end, taking accountability to resolve inquiries during the initial contact and ensuring clear follow-through when additional steps are required.
- Deliver exceptional service by consistently exceeding member expectations and reinforcing a culture focused on trust, compassion, and first-call resolution.
- Accurately respond to member inquiries regarding benefits, eligibility, services, policies, and procedures in a clear, confident, and member-friendly manner.
- Assist members with provider network and claim/reimbursement inquiries, benefit questions related to transportation, food, dental and other support services and needs, proactively identifying solutions and next steps.
Requirements
- 2+ years of customer service, contact center, or member support experience, preferably in healthcare and/or Medicare Advantage.
- High school diploma or GED required.
- Bilingual English/Korean (Read, Write, Speak)
- Minimum typing speed of 40 WPM.
- Proficient in navigating multiple systems simultaneously, including Microsoft Outlook, Word, Excel, CRM and Contact Center solutions.
- On camera presence for 100% Remote training, one on one, team and group meetings.
- Workspace must be free of distractions with the ability to maintain strict confidentiality and compliance with HIPAA regulations.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicecontact center experiencemember supporttyping speed 40 WPMnavigating multiple systemsMicrosoft OutlookMicrosoft WordMicrosoft ExcelCRMContact Center solutions
Soft Skills
empathypatiencerespectaccountabilityclear communicationproblem-solvingtrustcompassionfirst-call resolutionconfidentiality
Certifications
high school diplomaGED