Alignment Health

Customer Experience Specialist

Alignment Health

full-time

Posted on:

Location Type: Remote

Location: California • New York • United States

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Salary

💰 $41,600 - $57,600 per year

About the role

  • Build caring connections with every member by always leading with empathy, patience, and respect.
  • Own each member interaction end-to-end, taking accountability to resolve inquiries during the initial contact.
  • Deliver exceptional service by exceeding member expectations and reinforcing a culture focused on trust, compassion, and first-call resolution.
  • Accurately respond to member inquiries regarding benefits, eligibility, services, policies, and procedures.
  • Assist members with provider network and claim/reimbursement inquiries.
  • Document all member interactions, actions taken, and outcomes in real time.
  • Proactively address member complaints, grievances, and disenrollment concerns.

Requirements

  • 2+ years of customer service, contact center, or member support experience, preferably in healthcare and/or Medicare Advantage.
  • High school diploma or GED required.
  • Minimum typing speed of 40 WPM.
  • Proficient in navigating multiple systems simultaneously, including Microsoft Outlook, Word, Excel, CRM and Contact Center solutions.
  • On camera presence for 100% Remote training, one on one, team and group meetings.
  • Clear, concise and warm verbal communication skills with the ability to explain complex information simply and compassionately.
  • Demonstrated empathy, patience, and respect when working with older adults and individuals with disabilities.
Benefits
  • Health insurance
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicecontact center experiencemember supporttyping speed 40 WPMnavigating multiple systemsMicrosoft OutlookMicrosoft WordMicrosoft ExcelCRMContact Center solutions
Soft Skills
empathypatiencerespectaccountabilityexceptional serviceclear communicationconcise communicationwarm communicationability to explain complex informationproactive problem solving
Certifications
high school diplomaGED