Alignment Health

Bilingual Customer Experience Specialist, Spanish

Alignment Health

full-time

Posted on:

Location Type: Remote

Location: California • New York • United States

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Salary

💰 $41,600 - $57,600 per year

About the role

  • Build caring connections with every member by always leading with empathy, patience, and respect.
  • Own each member interaction end-to-end, taking accountability to resolve inquiries during the initial contact.
  • Deliver exceptional service by consistently exceeding member expectations and reinforcing a culture focused on trust, compassion, and first-call resolution.
  • Accurately respond to member inquiries regarding benefits, eligibility, services, policies, and procedures in a clear, confident, and member-friendly manner.
  • Assist members with provider network and claim/reimbursement inquiries.

Requirements

  • 2+ years of customer service, contact center, or member support experience, preferably in healthcare and/or Medicare Advantage.
  • High school diploma or GED required.
  • Bilingual Spanish (Read, Write, Speak)
  • Minimum typing speed of 40 WPM.
  • Proficient in navigating multiple systems simultaneously, including Microsoft Outlook, Word, Excel, CRM and Contact Center solutions.
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicecontact center experiencemember supporttyping speed 40 WPMbilingual Spanish
Soft Skills
empathypatiencerespectaccountabilityexceptional servicetrustcompassionfirst-call resolutionclear communicationconfidence
Certifications
high school diplomaGED